Minnesota residents Kristen and Joe Wegleitner just wanted to start their October honeymoon off in grand style with a romantic 7-day Mediterranean voyage on Celebrity Cruises. Unfortunately things began to unravel when bad weather and a hodgepodge of missed airline flight connections forced the newlyweds to scuttle their cruise plans. Thankfully the couple had the foresight to purchase travel insurance and thought the claims process with Travel Guard would be hassle free. Or so the Wegleitners thought.
Delta actually went out of their way for a client when they didn’t have to, so let’s give credit where credit is due.
So you think that after criticizing the tarmac troopers recently, I’ll lay off my monthly series on the tarmac delay hall of shame.
By now most Consumer Traveler readers will have heard this story: A Delta plane bound from San Diego to Minneapolis overshot the airport by 150 miles. The crew members eventually realized their mistake and turned the plane around, landing without further incident.
This is not about war. Or politics. It’s about the personal sacrifice soldiers are making.
A legacy airline with outstanding customer service? Give me a time machine, and I’ll show you one.
Almost seven hours on the tarmac? Have these people lost their minds?
Sometimes the comments on an airline-sanctioned video are as interesting as the video itself. Delta Air Lines just posted these impressive images of its new lie-flat business class seat.
This is an interesting twist.
The first lesson in Airline Jargon 101 — Janice explains ticketing agreements between airlines and why they make a difference to passengers, especially when the weather gets bad or there are airline and airport problems.
