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Most travelers would probably say they aren’t worried about a crackdown on duplicate bookings. But new software being developed by the Airline Reporting Corporation and soon to be tested by American Airlines may complicate the life of innocent travelers as the airline trawls for travelers breaking the airline’s arcane ticketing rules.
Most travel agents, on [...]
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It’s no secret that airlines are doing everything possible to improve their bottom lines. But some of those tactics are more up-front than others. As some of our clients and our agency have discovered, American Airlines has two that have proved especially dangerous.
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While airlines may be running out of addition fees to charge passengers, they’re just getting started with travel agents.
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“Churning” to most people simply brings to mind butter. But in the travel business, it’s a word that travel agents are coming to dread, and is resulting in changes the way we deal with indecisive clients.
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