Arjun Aiyer receives a surprise bill for an extra $600 after renting a car in Mexico. The company alleges the vehicle was damaged while Aiyer was driving it. But where’s the proof?


Many travelers are already hitting the road to see countries up-close. Renting a car may seem straight-forward at first, but there are many issues to consider before you rent a vehicle for your next journey. Ned Levi has 6 tips to consider before you make a reservation for your next car rental.


Susan Young has waited too long to file a damage claim with here credit card company. But it’s not her fault – a car rental contract employee told her to do it. Who’s responsible?


We rented a car from Enterprise in Phoenix. When we picked up the car, a representative inspected it with us. My husband noted a couple small marks, but she said we shouldn’t worry because “anything under four inches” was waived. Not only weren’t they waived, but they added up to around $500!


Just in time for leaf-peeping season, New England and upstate New York have been slammed by Hurricane Irene. I have seen plenty of photos of the Passaic River roiling and have heard that Irene was a bust, little has been said about what happened after the hurricane turned tropical storm.

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When I returned the vehicle, all check-in procedures ran normally, and I was sent on my way. The next day, I received an unsigned email from “Damage Recovery Unit” asking for my insurance company information.


I rented a car from National for a family trip to Houston. The rental was uneventful. But a month later, I received a letter saying that the car had been returned with about $2,000 worth of damage, which included needing to replace a front bumper and a headlight. What the heck?!


What was thought to be a double billing turns out to be a misunderstanding. Sometimes the problem you discover is with your credit card company rather than the travel supplier.


It’s becoming more and more common to find rental car companies pocketing the deposit when their cars are damaged.


When we returned the car, the lady at the rental location went around the car a few times looking very closely and she finally pointed out a tiny chip on the edge of the driver’s door. We had to look extremely closely to see it, and we actually thought she was joking at first.