damage

Arjun Aiyer receives a surprise bill for an extra $600 after renting a car in Mexico. The company alleges the vehicle was damaged while Aiyer was driving it. But where’s the proof?

{ 0 comments }

Many travelers are already hitting the road to see countries up-close. Renting a car may seem straight-forward at first, but there are many issues to consider before you rent a vehicle for your next journey. Ned Levi has 6 tips to consider before you make a reservation for your next car rental.

{ 7 comments }

Susan Young has waited too long to file a damage claim with here credit card company. But it’s not her fault – a car rental contract employee told her to do it. Who’s responsible?

{ 3 comments }

We rented a car from Enterprise in Phoenix. When we picked up the car, a representative inspected it with us. My husband noted a couple small marks, but she said we shouldn’t worry because “anything under four inches” was waived. Not only weren’t they waived, but they added up to around $500!

{ 6 comments }

Just in time for leaf-peeping season, New England and upstate New York have been slammed by Hurricane Irene. I have seen plenty of photos of the Passaic River roiling and have heard that Irene was a bust, little has been said about what happened after the hurricane turned tropical storm.

{ 1 comment }

When I returned the vehicle, all check-in procedures ran normally, and I was sent on my way. The next day, I received an unsigned email from “Damage Recovery Unit” asking for my insurance company information.

{ 4 comments }

I rented a car from National for a family trip to Houston. The rental was uneventful. But a month later, I received a letter saying that the car had been returned with about $2,000 worth of damage, which included needing to replace a front bumper and a headlight. What the heck?!

{ 6 comments }

What was thought to be a double billing turns out to be a misunderstanding. Sometimes the problem you discover is with your credit card company rather than the travel supplier.

{ 2 comments }

It’s becoming more and more common to find rental car companies pocketing the deposit when their cars are damaged.

{ 7 comments }

When we returned the car, the lady at the rental location went around the car a few times looking very closely and she finally pointed out a tiny chip on the edge of the driver’s door. We had to look extremely closely to see it, and we actually thought she was joking at first.

{ 3 comments }