We rented a car from Enterprise in Phoenix. When we picked up the car, a representative inspected it with us. My husband noted a couple small marks, but she said we shouldn’t worry because “anything under four inches” was waived. Not only weren’t they waived, but they added up to around $500!
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Just in time for leaf-peeping season, New England and upstate New York have been slammed by Hurricane Irene. I have seen plenty of photos of the Passaic River roiling and have heard that Irene was a bust, little has been said about what happened after the hurricane turned tropical storm.
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When I returned the vehicle, all check-in procedures ran normally, and I was sent on my way. The next day, I received an unsigned email from “Damage Recovery Unit” asking for my insurance company information.
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I rented a car from National for a family trip to Houston. The rental was uneventful. But a month later, I received a letter saying that the car had been returned with about $2,000 worth of damage, which included needing to replace a front bumper and a headlight. What the heck?!
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What was thought to be a double billing turns out to be a misunderstanding. Sometimes the problem you discover is with your credit card company rather than the travel supplier.
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It’s becoming more and more common to find rental car companies pocketing the deposit when their cars are damaged.
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When we returned the car, the lady at the rental location went around the car a few times looking very closely and she finally pointed out a tiny chip on the edge of the driver’s door. We had to look extremely closely to see it, and we actually thought she was joking at first.
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If you think the recent series of stories about car rental companies charging customers for “damage” to their vehicles is troubling, then you’re not alone.
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After you sign your rental car’s paperwork there is much more you should do before driving off the rental car company’s lot. Ned Levi has a checklist for you to follow which will minimize problems for you as you drive down the road.
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What happens when you get a damage claim from the rental car company a year after the rental? Can you fight it? Do you have a prayer?
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