As social networking applications like Twitter and Facebook have come of age, being online can be the most effective shortcut to getting great customer service.
{ 1 comment }
Posts tagged as:
customer service
I know that this is an alarmist headline, but after reading the story, it raises plenty of questions about an airline’s responsibility to its passengers. Ryanair’s debacle was similar to situations I have faced here in the U.S.A. when my airline deposited me at JFK and gave me a bus ticket to Boston.
{ 11 comments }
Certainly when traveler are looking at paying as much for their luggage as for their ticket on a short flight, it’s an issue. But a flight on United Airlines reminded me today, that often cost is not really the issue. It is the complete unreliability factor associated with checking bags.
{ 19 comments }
Perry Cantarutti is the vice president for sales and customer care at Delta Air Lines, the airline’s top customer-service position. I wanted to find out his tips for getting better customer service from an airline — particularly his. So I asked.
{ 10 comments }
With all the customer service “enhancements” the airlines like to trot out, one would think more customers would enjoy the travel experience.
{ 3 comments }
From reader comments, traveler comments and my own experiences, I know that the United Airline brand is having a hard time. Although I will be flying with them on Friday, I often recommend avoiding the airline unless the airfare is a bargain passengers can’t pass up — like the deal I am getting on a flight from Boston to Dulles, the day after Thanksgiving, for $80.
{ 14 comments }
When I think of great customer service, I remember Alamo.
{ 2 comments }
The thought of spending 11 hours in a locked and upright position didn’t put Elyse Weiner in a good mood. But you wouldn’t have known it.
{ 12 comments }
Do airlines suddenly care about their customers? Well, it may be a bit premature to say they all do, but some of them seem to be making a serious effort. And I’m not just talking about British Airways, which has promised to compensate victims of its latest fare error.
{ 4 comments }
Most travel agents hate bed-and-breakfasts. Okay, maybe we don’t hate them on principle. We personally don’t hate the idea of relaxing in one for a weekend. But, from a travel agent point of view, they are usually amongst the most difficult requests to deal with from a client.
To begin with, most “B&Bs” are small and [...]
{ 3 comments }
