Posts tagged as:

customer relations

Airlines want to get to know you better — much better

by Steve Surjaputra on March 25, 2009

For years, online retailers have been pitching related products every time you purchase something from them (think Amazon.com). It’s their way of getting to get to know you better. Now the airlines are thinking that might not be a bad idea.

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United Airlines to unplug complaints phone line

by Charlie Leocha on February 13, 2009

Are these guys smoking crack? Using this same logic, they should tell Congressmen and Senators to please send all questions about airline operations and funding requests by email, “since they often include more detail, making it possible to provide a more specific response.”

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How not to complain, with 4 tips for success

by David Burns on April 30, 2008

Google “airlines” and “complaints” and you’ll hit the jackpot – but who needs a secondhand story? Almost every traveler has been furious with an airline at some time or other, perhaps in the very last week. But how many of them have figured out how to lodge a successful complaint? Customer relations specialist David Burns has some advice.

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