Steven Olson wants his $200 deposit back from Princess Cruises, but the company isn’t budging. The problem: he canceled the credit card through which he made the purchase. Princess will only refund it to the canceled card. After hours on the phone and promises of a check, Olson is no closer to getting his money. What now?
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Kay Rihn reserves a nonrefundable rental car through Hotwire and uses a payment system that allows her to send a check. When she doesn’t receive a confirmation from the online agency, she mails a check anyway. Turns out she doesn’t have a reservation. But her money? It’s gone.
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Joseph Dunlap runs into a snag when he tries to buy an airline ticket online for his mother. So he calls the online agency, Expedia, and is sold a ticket that costs twice the online rate. Do rates really vary by that much? Well, yes — and no.
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Your hotel room has been burglarized. What now? Sometimes, no matter what you do or how careful and observant you are, you may become a travel theft victim. Ned Levi knows, because it’s happened to him.
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With all the cuts in the airline industry, one thing seems safe from the turmoil: the highly-profitable loyalty programs run by the airlines. Consider Chase and United Airlines, which yesterday announcing the renewal of their United Airlines co-branded credit card program which, the airline claims, offers various products that “provide exceptional travel benefits” to cardmembers.
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You’re on your dream vacation, sipping a cooler on the beach, soaking up the rays. Meanwhile back home, your postal carrier has left your credit card and bank statements in your mail box. Bad news: your identity is about to be stolen.
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Whose credit card did you use to buy that airline ticket? If you didn’t say “mine,” you might not be allowed to board.
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