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When Best Western bills Angela Williams-McGill twice for the same night, she incurs a bank overdraft fee and then waits months for a refund. But the hotel never pays her back, and all she has to show for her efforts is a claim number. Is there anything she could have done to prevent this? And what about the refund?
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One of the things I like about contributing to this site is that it gives readers an opportunity to learn from my mistakes. Yep, even those of us who are mega-miler travelers encounter the same problems that you do. Case in point: my recent car rental from Hertz at BWI airport in Maryland.
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I’m constantly at war with myself, cheering on the advances in technology that have made life so much more pleasurable, easier and fuller, and cautious about how tempting that convenience is for those exploiting the baser side of human nature. Two recent hotel incidents help explain what I mean.
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Those of us who travel, know the importance of credit cards. They make exchanging money easier, purchases hassle-free and some provide a modicum of insurance in case of breakage or non-delivery of services. Everyone, whether traveling or in everyday life has to deal with credit card rates.
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“The number of credit card disputes seems to be on the rise,” says Jason Sarracini, the president of Toronto-based TargetVacations.ca, an online travel agency. “Consumers seem to think they can use their cards as bargaining tools.”
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It’s been a couple weeks since United Airlines shocked the travel industry by announcing that certain agencies would no longer be able to issue their tickets using a credit card. And guess what? It’s still here.
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Why are some cruise travelers smarter than others? Simply put, they’ve been there, done that, and through trial and error have concocted strategies that avoid travel mishaps. Here are some tips that guarantee smooth sailing from cruisers in the know.
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Steven Olson wants his $200 deposit back from Princess Cruises, but the company isn’t budging. The problem: he canceled the credit card through which he made the purchase. Princess will only refund it to the canceled card. After hours on the phone and promises of a check, Olson is no closer to getting his money. What now?
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Kay Rihn reserves a nonrefundable rental car through Hotwire and uses a payment system that allows her to send a check. When she doesn’t receive a confirmation from the online agency, she mails a check anyway. Turns out she doesn’t have a reservation. But her money? It’s gone.
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