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From reader comments, traveler comments and my own experiences, I know that the United Airline brand is having a hard time. Although I will be flying with them on Friday, I often recommend avoiding the airline unless the airfare is a bargain passengers can’t pass up — like the deal I am getting on a flight from Boston to Dulles, the day after Thanksgiving, for $80.
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Armando Alvarez’s first class upgrade was revoked by a United Airlines gate agent, because the gate agent said he was dressed too casually to sit in first class. Ned Levi explores airlines’ dress codes.
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Ned offers advice about choosing airline seats when you make your reservation, and how to deal with airline seat reassignments.
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Christopher Ambler and his family were excited to escape the cool Seattle climate and catch some much needed sun on their Royal Caribbean cruise to Mexico. Imagine his horror to learn the family’s entire Mexican cruise was no longer going to Mexico and that it would be cruising to the Pacific Northwest with a stop in, you guessed it, Seattle.
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Vicky Fligel’s ticket from Chicago to Acapulco is canceled, but no one can tell her why. The only thing her airline, Mexicana, is clear about is that she has to buy a new, more expensive ticket. Mexicana gives her a refund on the canceled ticket, but shouldn’t the airline honor its first price? Christopher Elliott sorts things out.
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