Susan Miller is suing Delta because having lost her luggage temporarily, they are refusing to reimburse her for her expenses from purchase some essentials while waiting to have her luggage returned, while traveling. Ned Levi examines Delta’s “Contract of Carriage” to see how it affected Miller, and if they should have reimbursed her expenses.
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With the recent incidents of US Airways deciding whether ticket holders are permitted to fly based on their attire, Ned Levi discusses the problems of airline dress codes and how they are enforced. Plus Ned has suggestions about how to dress for passenger comfort and safety.
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Many travelers assert that TSA doesn’t have the authority to require travelers show their IDs to confirm their identity to TSA in order to be able to fly commercial airlines. Ned Levi has reviewed TSA’s ID requirements and whether or not TSA has the legal authority, explains why he believes they are nothing more than security theater, and don’t make us safer.
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Instead of just “strongly encouraging” the airlines to adopt customer service plans, the government wants them to put it in their contracts of carriage, the legal agreement between them and their customers.
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From reader comments, traveler comments and my own experiences, I know that the United Airline brand is having a hard time. Although I will be flying with them on Friday, I often recommend avoiding the airline unless the airfare is a bargain passengers can’t pass up — like the deal I am getting on a flight from Boston to Dulles, the day after Thanksgiving, for $80.
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Armando Alvarez’s first class upgrade was revoked by a United Airlines gate agent, because the gate agent said he was dressed too casually to sit in first class. Ned Levi explores airlines’ dress codes.
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Ned offers advice about choosing airline seats when you make your reservation, and how to deal with airline seat reassignments.
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Christopher Ambler and his family were excited to escape the cool Seattle climate and catch some much needed sun on their Royal Caribbean cruise to Mexico. Imagine his horror to learn the family’s entire Mexican cruise was no longer going to Mexico and that it would be cruising to the Pacific Northwest with a stop in, you guessed it, Seattle.
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Vicky Fligel’s ticket from Chicago to Acapulco is canceled, but no one can tell her why. The only thing her airline, Mexicana, is clear about is that she has to buy a new, more expensive ticket. Mexicana gives her a refund on the canceled ticket, but shouldn’t the airline honor its first price? Christopher Elliott sorts things out.
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