consumer protection

From a passenger’s point of view, 2012 was on of the most momentous since deregulation. Airline consumers reached more milestones and the Department of Transportation (DOT) put into effect more passenger protections than in the history of the department. Here are a dozen changes for the good for airline consumers.

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Way back in the spring of 2009, while visiting various Senate staffers and members of the Department of Transportation enforcement division, the Federal Railroad Administration and the FAA, two members of the Consumer Travel Alliance raised the concept of a more user-friendly Website for travelers.

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Attention, air travelers: The government has your back.

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United Airlines has relented and agreed to a 60-day waiting period before imposing their new draconian billing directives issued to 28 travel agents less than a month ago. The new requirements limit the agencies to paying all credit card fees and then forwarding fare payments to United by cash transfers.

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The White House is proposing a new Consumer Financial Protection Agency. This agency will oversee consumer lending and take the consumer side of lending away from the banking regulators who have presided over credit card and mortgage abuses. What will this mean to travelers?

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