Ned has surveyed almost 100 business and leisure airline passengers to determine their air travel peeves and frustrations with some surprising results.
{ 8 comments }
complaints
Speak with anyone about the pros and cons of travel or ask what irritates them about flying and you’ll be barraged by responses. Travelers complain even before getting on the plane, about security screenings. Then complaints abound aboard. Here’s my whining list of procedures and passengers who bug me.
{ 22 comments }
I’d better be careful. If I continue my monthly habit of dissecting the U.S. Department of Transportation’s Air Travel Consumer Report, I’m going to wind up on the side of those people who are grousing about our country’s lack of a Passengers’ Bill of Rights.
{ 4 comments }
The U.S. Department of Transportation released its monthly Air Travel Consumer Report yesterday, and it’s time once again for David Burns’ list of awards — some good and some not-so-good — for the nation’s airlines.
{ 2 comments }
Another month, another report from the US Department of Transportation. I know I’m weird, but I always enjoy digging through these to see what sort of nuggets I can find.
{ 0 comments }
Somewhere between the plumbing problem, the locked balcony door, multiple complaint letters, and posting their cruise horror stories on the Internet, Royal Caribbean decided it could never do right by these passengers. So it told them to get out there — and to stay out! Think you can’t get banned from a cruise line? Meet the Morans.
Google “airlines” and “complaints” and you’ll hit the jackpot – but who needs a secondhand story? Almost every traveler has been furious with an airline at some time or other, perhaps in the very last week. But how many of them have figured out how to lodge a successful complaint? Customer relations specialist David Burns has some advice.
{ 6 comments }
Heaven knows there are plenty of things to complain about in air travel these days. Why, just last week, the industry got its worst-ever customer satisfaction report, and American Airlines canceled more than 2,500 flights over four days. But some airline complaints are just weird, and in his 20 years as a flight attendant, James Wysong has heard plenty of them. Here are his favorites.
{ 2 comments }
