When we travel, we go to restaurants for most meals. Ned Levi explores the top pet peeves of restaurants’ servers, and lists a few of his own as a restaurant diner.
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complaints
When Jason Plott’s Western Caribbean cruise was delayed because of dense fog in Galveston, Tex., earlier this year, Carnival offered two possible resolutions before casting off: Either a full refund or an abridged cruise, which included an onboard credit and a discount off a future vacation. Plott didn’t like either choice.
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Airlines service complaints on the rise, August gaming wins up in Vegas, why AA is stuck at the gate
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AA alliance may win antitrust OK, flight cancellations climb in May, court backs fee fight with airlines
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The government also now requires U.S. carriers to make available the mailing address and e-mail or web address of the designated department in the airline with which to file a complaint about its scheduled service and to acknowledge receipt of each complaint regarding its scheduled service to the complainant within 30 days of receiving it and to send a substantive response to each complainant within 60 days of receiving it.
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Consumer Reports lists the top traveler complaints in their June 2010 issue. For airlines these issues range from the top-rated luggage fees to minimally irritating, crying babies. For hotels and rental cars unhelpful staff and added fees top the list.
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In the just-released January 2010 issue of Consumer Reports features a study titled, Top gripes: What bugs America most. Leading the list is hidden fees a favorite of the airlines.
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Eating at a restaurant should be a positive experience. But is it? After all, it’s the time when someone else shops, cooks, serves you what (you think) you’ve ordered and takes away the dishes and glasses to a mysterious place. Best of all, you’re not responsible for washing them. In spite of these definite pluses, people appear to have more gripes than you’d think. And they make no bones about voicing them.
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You’ve just returned home from a disappointing experience on your cruise vacation. Maybe the steak was overcooked or your fellow passengers were rowdy. You tried to solve the problem on the ship, but you didn’t get anywhere. What do you do now? You put your complaint in writing, that’s what.
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While airline statistics and complaint levels are improving in the U.S., those same statistics are deteriorating in Europe. Americans are complaining less and Europeans are complaining more.
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