In the just-released January 2010 issue of Consumer Reports features a study titled, Top gripes: What bugs America most. Leading the list is hidden fees a favorite of the airlines.
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complaints
Eating at a restaurant should be a positive experience. But is it? After all, it’s the time when someone else shops, cooks, serves you what (you think) you’ve ordered and takes away the dishes and glasses to a mysterious place. Best of all, you’re not responsible for washing them. In spite of these definite pluses, people appear to have more gripes than you’d think. And they make no bones about voicing them.
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You’ve just returned home from a disappointing experience on your cruise vacation. Maybe the steak was overcooked or your fellow passengers were rowdy. You tried to solve the problem on the ship, but you didn’t get anywhere. What do you do now? You put your complaint in writing, that’s what.
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While airline statistics and complaint levels are improving in the U.S., those same statistics are deteriorating in Europe. Americans are complaining less and Europeans are complaining more.
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Ned has surveyed almost 100 business and leisure airline passengers to determine their air travel peeves and frustrations with some surprising results.
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Speak with anyone about the pros and cons of travel or ask what irritates them about flying and you’ll be barraged by responses. Travelers complain even before getting on the plane, about security screenings. Then complaints abound aboard. Here’s my whining list of procedures and passengers who bug me.
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I’d better be careful. If I continue my monthly habit of dissecting the U.S. Department of Transportation’s Air Travel Consumer Report, I’m going to wind up on the side of those people who are grousing about our country’s lack of a Passengers’ Bill of Rights.
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The U.S. Department of Transportation released its monthly Air Travel Consumer Report yesterday, and it’s time once again for David Burns’ list of awards — some good and some not-so-good — for the nation’s airlines.
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Another month, another report from the US Department of Transportation. I know I’m weird, but I always enjoy digging through these to see what sort of nuggets I can find.
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Somewhere between the plumbing problem, the locked balcony door, multiple complaint letters, and posting their cruise horror stories on the Internet, Royal Caribbean decided it could never do right by these passengers. So it told them to get out there — and to stay out! Think you can’t get banned from a cruise line? Meet the Morans.
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