You wanna see my frequent flier card? I’ve got your frequent flier card right here.
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Posts tagged as:
complaint
Talk to anyone, anywhere, anyplace in the United States and you will hear a story about abominable customer service. It’s not industry, demographically, or geographically specific. It’s everywhere and, some would argue, getting worse.
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You’d think reports of superior customer service from an airline like United would be random — a one-off for a carrier that consistently gets inferior scores. Maybe not.
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It isn’t your imagination. Your travel company is giving you the cold shoulder. But do you know why? Here, for the first time ever, are the eight biggest reasons travelers are ignored.
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There are plenty of travel writers telling us how to complain effectively when things go wrong. But have you ever stopped to think about why you’re complaining in the first place? Making sure your motives are right may be the best way to get what you want.
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