Maybe you’re the squeaky wheel — the guest who keeps writing back over and over, even after you’ve been told “no” in a dozen different ways. Or maybe your grievances fall into the “special circumstances” category — you’re sick, you’re broke, you’re having a bad year.
As you’re checking out of your hotel, the front desk agent is clacking away at the keyboard. Think he’s printing your invoice or updating your address? Think again. With one stroke of a key, he may be banning you from hotels all around the world. Yep, hotel blacklists exist. But are they fair or necessary?
There are plenty of travel writers telling us how to complain effectively when things go wrong. But have you ever stopped to think about why you’re complaining in the first place? Making sure your motives are right may be the best way to get what you want.
