Posts tagged as:

complaining

Hotels upgrade their “no-stay” lists, leaving some guests out in the cold

by Amy Bradley-Hole on June 18, 2008

As you’re checking out of your hotel, the front desk agent is clacking away at the keyboard. Think he’s printing your invoice or updating your address? Think again. With one stroke of a key, he may be banning you from hotels all around the world. Yep, hotel blacklists exist. But are they fair or necessary?

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7 types of hotel complainers — which one are you?

by Amy Bradley-Hole on June 4, 2008

There are plenty of travel writers telling us how to complain effectively when things go wrong. But have you ever stopped to think about why you’re complaining in the first place? Making sure your motives are right may be the best way to get what you want.

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