The travel industry has a lot of jargon. While much of it is relatively useless except to people in the industry. many of these terms matter. One of those is “record locator.” In short, a record locator is the confirmation code for a flight, with the actual airline flying that flight. Depending on how a [...]
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Readers of this blog and, indeed, any frequent traveler, already know that airline code-shares are at best an inexact science from a customer-service point of view.
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Clearly, stuff happens, and flights get canceled; even when no code-shares are involved. But it is particularly frustrating when flights that are marketed as being on the same airline, clearly aren’t.
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Janice Hough tells a story about a code-share flight between Lufthansa and United gone bad. This one for a member of United’s top tier frequent flier program, flying first class. It happens to the front of the plane too.
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Janice Hough take a look at the current state of the Continental/United merger and finds that even though the legalities of the marriage are complete, the realities will take some time to sort out. But free food on Continental is going to be history next week. It will be the first merger change passengers will see. An omen for the future?
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Not so long ago, most major routes flown by U.S carriers were on what travelers often refer to as “regular jets.” Now, fliers heading to places like Champaign, Illinois, Santa Barbara, California, and Fayetteville, Arkansas, for examples, were used to changing planes somewhere and boarding a small turbo prop or regional jet. Increasingly, as airlines [...]
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Frontier flight 492 on August 8 from Los Angeles to Milwaukee cost $425. But the SAME FLIGHT — booked as Midwest “operated by Frontier” — $192. (I only discovered this while trying to find any cheaper alternative.) But, aren’t these the same airline?
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When a client told Delta her flight numbers, the agent couldn’t find a reservation. So my client assumed we had messed up the JFK-AMS ticket, or charged it without following through on the ticketing. Needless to say, I heard from her.
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