A new bill, the Airline Passenger BASICS – or Basic Airline Standards to Improve Customer Satisfaction – Act would require airlines to allow passengers one checked and one carry-on bag for free.
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checked baggage fee
U.S. Department of Transportation just released a list of the 10 U.S. carriers collecting the highest amount in baggage fees. They racked up a total of $566.3 million in the first quarter, more than four times the $122.6 million collected in the year-ago period.
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Airlines are on a slippery slope with baggage fees. Now that it is becoming more commonplace to charge for checked luggage, what is going to happen when something goes wrong?
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To get an idea of how poorly planned this new $15 charge for the first piece of checked baggage fee is, consider what American Airlines is saying about it. The airline is giving two contradictory sets of instructions to employees and passengers. Chaos will be inevitable.
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