It was one of those theoretically simple changes that turned out to be a potential nightmare. A client booked an advance-purchase business class ticket and then found he needed to change the return to come back earlier. This can be a very expensive proposition.
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Janice notes travel agents used to have the ability to hold ticketing for various periods, but Lufthansa is eliminating that ability. Will this inflexibility spread to other airlines? Is the age of the ticket procrastinator over>
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Being flexible on ticket changes makes sense. After all, passenger are expected to cut the airline a break when they can’t fly because of bad weather or “air traffic control” issues. Why shouldn’t it go both ways?
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It’s one thing in a “no-frills” environment. But, when airlines are charging hefty fees when passengers don’t honor their part of the contract (i.e. changing tickets) and they’re paying real money for frills, it seems like fees should be a two-way street.
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Chris Elliott’s consumer panel tells us when passengers feel airlines should allow changes to airline tickets in the case of bad weather or other “Act of God” events.
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Two months after our flight, our agent was advised that we should have been charged a change fee of $500 and an electronic fee transaction was applied to the travel agent’s bank account. Our travel agency has challenged the payment with Continental without success.
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Most airlines will allow passengers change a return flight once they have departed for their flat change fee, assuming the class of service is available and the flight routing hasn’t changed. If passengers need to change a flight before departure, however, that’s a different story.
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There is no single right solution to the problem presented by trying to decide the best way to ticket two one-way airfares. There are advantages and disadvantages to both solutions.
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In these days of fees, charges and costs for everything that has to do with airline travel, Travelocity’ just sent me some interesting ways to save on baggage fees, overweight charges, change fees and food costs.
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Airlines are all talking a good game about H1N1 (Swine Flu) and whether they want passengers flying with the highly contagious disease. However, when it comes to walking the walk, all (except United) provide nothing in writing to let passengers know their policies. AirTran Airways in a recent Atlanta Journal and Constitution the airline spokesperson [...]
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