When I returned the vehicle, all check-in procedures ran normally, and I was sent on my way. The next day, I received an unsigned email from “Damage Recovery Unit” asking for my insurance company information.
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car rentals
I rented a car from National for a family trip to Houston. The rental was uneventful. But a month later, I received a letter saying that the car had been returned with about $2,000 worth of damage, which included needing to replace a front bumper and a headlight. What the heck?!
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Most frequent travelers including Consumer Traveler readers have learned to look over a rental car closely before leaving the car rental lot. A little ding that may not mean much to you could mean big dollars if the car company claims you put it in the car. But also check the rental contract.
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These days, unless you want to pay big bucks, there are very few flexible airfares. And hotels are routinely moving their cancellation deadlines to 24 or 48 hours in advance to avoid billing.
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National and Alamo are under the same ownership, in fact, they are actually owned by Enterprise Rent-A-Car. And lately, while National’s rates are usually at least a little more expensive, sometimes a lot more expensive, the experience seems about the same.
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In a year when car rental companies are downsizing fleets, many airports are nearly sold out of cars during peak periods, and many travelers will get unpleasant surprises when trying to rent cars during the holidays.
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For years, car rental companies assumed that the cars they rent will affect the cars that ultimately their customers will buy. Heck, it is one of the reasons car manufacturers owned most of the rental firms. A new Avis survey taken in Britain has confirmed those assumptions.
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