If you’ve ever been hit with a surprise fee when you rented a car or booked an airline ticket and found yourself saying, “There ought to be a law,” I have some good news for you: There is. Or at least, there could be.
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Posts tagged as:
car rental
Pretend, for a minute, that car rental companies are high school students. The average class grade on a recet test is 73 percent, which is a C- and, truth be told, just a point away from a D.
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One of the things I like about contributing to this site is that it gives readers an opportunity to learn from my mistakes. Yep, even those of us who are mega-miler travelers encounter the same problems that you do. Case in point: my recent car rental from Hertz at BWI airport in Maryland.
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When Paula Robbins picks up her rental car at the airport, an agent tells her not to worry about the small nicks and scratches on the vehicle. But when she returns the car, the company wants her to pay for the damage. What should she do with the $319 bill the company has sent her?
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Haven’t smokers suffered enough already? You can’t help but wonder when you talk with someone like Efrin Knight, a French professor from Miami who enjoys an occasional cigar.
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When it comes to fees, never underestimate the car rental industry’s creativity. If you do, you might miss the six percent fee that Avis slipped on Monica Huchro’s bill last week.
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But it is right, according to the car rental industry, which is doing everything in its power to prevent the passage of a new law in Wisconsin that would raise car rental fees from $2 to $18 per rental to fund mass transit projects, and giving the Badger State the highest car rental taxes in the nation.
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Cars are rented by the 24-hour period. While they don’t advertise it, in general, most car companies used to give up to an hour’s grace period on top of that 24 hours. That grace period is shinking these days.
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Fumiko Seguchi did everything by the book on her recent flight to Tokyo. She confirmed her departure 24 hours in advance. She secured a seat assignment. And she arrived more than two hours before departure. It wasn’t enough.
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When Jessica Santangelo and her husband check in at the Hertz rental counter in Zagreb, they’re told they have to buy insurance. But Santangelo had been told she was fully covered before her trip. Should Hertz refund her insurance now that she’s home?
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