Capt. Wilson L. Dos Santos is stationed in Iraq, but last month he clicked on Priceline to buy a ticket for his mother to fly from Boston to Fort Myers, Fla. When he realized he’d booked the wrong airport — he should have sent her to Tampa, instead — he tried to cancel the first ticket and bought a second one.
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United Airlines and US Airways lead the pack, according to the Transportation Department, charging their customers $78 million and $66 million, respectively. (The figures on the chart are for the first quarter of 2009, and are in millions.) Conspicuously missing, of course, is Southwest Airlines. It doesn’t play that game with its customers.
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Boeing may further delay first deliveries of its flagship 787 Dreamliner by at least six months to account for the recent strike by union machinists and other snags.
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When Allison Fagerness’ flight to Rome is canceled, she’s forced to call off her vacation and return home to Minneapolis. Her online travel agent, Expedia, promises a refund, but her airline, Alitalia, won’t pay. What should she do?
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When AirTran cancels Daniel Richards’ flight from Savannah, Ga., to Atlanta, a supervisor offers him two options: either rebook on a flight the next day or rent a car at the airline’s expense. Richards accepts the second offer, but now AirTran isn’t processing the reimbursement as promised. What can he do? Christopher Elliott gives some advice.
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Vicky Fligel’s ticket from Chicago to Acapulco is canceled, but no one can tell her why. The only thing her airline, Mexicana, is clear about is that she has to buy a new, more expensive ticket. Mexicana gives her a refund on the canceled ticket, but shouldn’t the airline honor its first price? Christopher Elliott sorts things out.
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