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After fining USAirways $140,000 back in December the Department of Transportation (DOT) is at it again fining Delta Air Lines $375,000 for not following the bumping rules. It’s nice to see DOT back wielding a big stick with the airlines.
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At this point no one who travels regularly is surprised to hear stories of overbooking, and passengers being bumped. Although in general, business and first class passengers have this problem much less frequently. As more than a few airline people have told me, “We really don’t like to upset the people paying top dollar for tickets.”
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For some passengers, the idea of being bumped is a nightmare. For others, when it means a free ticket or other compensation, it’s a dream.
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A traveler in her early twenties was flying from Washington to Chicago for an interview. We had been unable to obtain a seat assignment, however we had a confirmed reservation. The client called from the airport and asked if we could help her get on a flight later that day.
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Delta Air Lines has been touting their merger with Northwest and Skyteam alliance as a benefit for consumers. On the Skyteam site, along with some of the other self-promotion, is the claim, “SkyTeam helps make your travels smoother, simplified and informed.” Yeah, right.
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A new program called the “Flexibility Reward Option,” gives an immediate discount, and then further credits when Air Canada passengers are bumped. But is it worth it?
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To one airline analyst, at least based on absolute numbers of bumped passengers and overall complaints, things aren’t so bad.
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