When it comes to “gotcha” fees, the cellular phone industry makes travel companies look like rank amateurs.
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When Paula Robbins picks up her rental car at the airport, an agent tells her not to worry about the small nicks and scratches on the vehicle. But when she returns the car, the company wants her to pay for the damage. What should she do with the $319 bill the company has sent her?
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Jamie Tuttle’s roommate books tickets from Bahrain to Atlanta through Travelocity. But they never arrive, and when she’s forced to pay for a second set of tickets, neither her online agency nor her airline seem willing to refund the first pair she couldn’t use. After her credit card steps in and helps her recover the money, Travelocity sends her another bill. What now?
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After taking a closer look at the Amtrak funding in the Obama stimulus bill, don’t expect any big passenger service changes soon. This money is going right into maintenance of the current system. It is not too sexy, but its necessary.
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Rick Petersen prepays for his hotel room in Duluth, Minn., through Hotwire.com. But a few months later, he’s charged for it — again. Now, neither the hotel nor Hotwire seem to care about fixing the double-billing error. Is Petersen out of options?
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