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What’s going on with the airlines’ dress codes?

by Ned Levi on November 9, 2009

Armando Alvarez’s first class upgrade was revoked by a United Airlines gate agent, because the gate agent said he was dressed too casually to sit in first class. Ned Levi explores airlines’ dress codes.

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Why did travelers forget National Customer Service Week?

by David Burns on October 21, 2008

Every year, the first full week of October is dedicated by Congressional proclamation to customer service “professionals” around the country. David Burns wonders why the travel industry missed it.

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