Armando Alvarez’s first class upgrade was revoked by a United Airlines gate agent, because the gate agent said he was dressed too casually to sit in first class. Ned Levi explores airlines’ dress codes.
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Armando Alvarez’s first class upgrade was revoked by a United Airlines gate agent, because the gate agent said he was dressed too casually to sit in first class. Ned Levi explores airlines’ dress codes.
{ 14 comments }
Every year, the first full week of October is dedicated by Congressional proclamation to customer service “professionals” around the country. David Burns wonders why the travel industry missed it.
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