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Banned

videothumbnailThe video revolution is broadsiding the airline industry. Here are are seven online videos the airlines probably wish would go offline.

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As you’re checking out of your hotel, the front desk agent is clacking away at the keyboard. Think he’s printing your invoice or updating your address? Think again. With one stroke of a key, he may be banning you from hotels all around the world. Yep, hotel blacklists exist. But are they fair or necessary?

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Anita Dunham-Potter Somewhere between the plumbing problem, the locked balcony door, multiple complaint letters, and posting their cruise horror stories on the Internet, Royal Caribbean decided it could never do right by these passengers. So it told them to get out there — and to stay out! Think you can’t get banned from a cruise line? Meet the Morans.

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