American Airlines’ public relations firm is up for a prestigious award — “the most innovative and successful public relations campaigns of the past year.” What was the crisis? Raising the baggage fees?
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Posts tagged as:
baggage charges
Most travelers have reluctantly adjusted to paying baggage fees every time they travel in the U.S. But international allowances for the most part have remained standard with even economy class passengers allowed two free bags. British Airways is about to change that.
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The latest announcement by United Airlines that they are raising their fee for the second checked bag to $50, isn’t the worst slap in the face to the traveling public. Their explanation of the reasoning behind their move is the real insult.
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Last week Delta Airlines clearly stated that they do not have plans to charge the $15 first-checked-bag-fee that has been instituted by legacy carriers American Airlines, United and US Airways. This creates an unusual split between the major legacy carriers.
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American Airlines did it. Then United Airlines did it, followed almost immediately by US Airways. Am I talking about the controversial $15 fee for the first checked bag. No. I’m talking about putting customer service last.
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About two years ago he wrote a column predicting that the airlines would soon be charging for luggage. Charlie Leocha hates it when he’s right. But now what?
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