Aviation Consumer Protection Division

DOT now has Web form for consumer complaints and new site packed with consumer information

by Charlie Leocha on January 15, 2010

The Department of Transportation (DOT) has improved their website and has packed it with consumer-friendly information all in one place.

The new website has a process for consumers who want to file complaints about airline service and safety. The new process allows phone calls to a Washington, DC, number, letters to the Aviation Consumer Protection Division and now an online form to report complaints.

And that’s just the beginning.

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DOT’s new watchdog teeth bite overseas

by Charlie Leocha on December 1, 2009

The Department of Transportation (DOT) seems to have discovered consumers after decades of pandering to the airlines. Recent enforcement actions are unprecedented — fines for misleading advertising, fines for tarmac delays, new directives on lost luggage compensation, closer inspections of maintenance and now DOT is telling British Airways (BA) to pay expenses passengers incurred because of a BA advertising mistake.

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