Here is the American Society of Travel Agents’ (ASTA) satement regarding the Sabre, Inc. actions in de-preferencing American Airlines (AA) listings on their systems and the removal of AA flights from Expedia and Orbitz.
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ASTA
The American Society of Travel Agents (ASTA) came out in strong support of a national “trusted traveler” program. The program has been proposed by the U.S. Travel Association’s (USTA) and attempts at creating private such programs have failed.
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In late summer, United Airlines announced a new program where a select number of travel agents would no longer be allowed to use the airline’s merchant account to process ticket purchases. This maneuver was an obvious attempt to save the three to four percent credit card processing fees. The Consumer Travel Alliance saw a more ominous outcome — the possible loss of important consumer protections.
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In a stark demonstration of the kinds of “negotiations” a beefed up airline alliance will demand, Delta Air Lines refused to open a dialog with the American Society of Travel Agents (ASTA) about a rash of credit memos, preferring to deal with individual agents.
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A true travel professional will be on your side from beginning to end. But what happens when you run across one of the 138,000 plus people that have bought their way into the travel industry by joining an alleged pyramid scheme? Whose side are they on?
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