Once, airlines were at the cutting edge of technology. Flying was the first step to outer space. Autopilot controls let aircraft captains relax across vast oceans. Radar allowed planes to fly through clouds with no visibility. Can you remember the last “gee wiz” moment you had while flying?
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One of the questions being asked in Washington is, “What fees are most important to airline passengers when making airfare purchases?” If you have taken this survey, thank you. If not, please do.
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Delta Air Lines just got caught with their hands on our troops’ pockets — troops who were returning from active duty in Afghanistan. It seems that Budweiser commercials not withstanding, Delta rather than being appreciative of soldiers’ service to them and their country, evidently, see only dollar signs.
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U.S. Department of Transportation Secretary Ray LaHood has been without doubt the most pro consumer advocate and leader of the Department in its history. The Secretary’s 2009 3-hour tarmac delay rule was historic. His senior staff intensely shares his passion for fair treatment of airline consumers and goes about their complex regulatory work with pronounced [...]
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The Transportation Department just weighed in on hidden airline fees. In late April, the agency issued a final ruling affecting how airfares are advertised and displayed. The move could have a ripple effect across the entire travel industry.
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The Business Travel Coalition has offered some helpful advice to airlines that find themselves struggling to pay fuel bills and also please their customers. Airlines are facing a potential backlash from angry customers who are fed up with increases in airfares and hidden ancillary fees. Is there a better solution?
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In a world of airline a-la-carte fees run amok, American’s Five Star Service program is just the latest that is meant to monetize services that used to come standard with your airline ticket.
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Consumers paid more than $9.2 billion in fees to U.S. airlines in 2010 for checked baggage and other services, but these fees were hidden from most travelers when they purchased their airline tickets, because the airlines refuse to share their fee information with travel agents and other distributors
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As airline fees increase, so do complaints from travelers. Yet, for the most part, while passengers grumble and complain, most accept whatever the airlines throw at them. One of the most maddening issues is the inconsistency of the rules and fees and the way they are applied. Who amongst us hasn’t been asked to check [...]
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