Posts tagged as:

American Express

Help! My car rental company is taking me to court

by Christopher Elliott on November 19, 2009

Tracey Brown Osborne finds a mysterious charge on her American Express bill that turns out to be a repair bill for a rental car tire — a tire she says she never damaged. When her charge card sides with her in the dispute, her car rental company threatens to take her to court. What should she do?

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Have an American Express card? Better read the new terms of its agreement

by Steve Surjaputra on February 23, 2009

If you have an American Express Card and you’ve called the company from your cell phone, hotel phone, or a friend’s phone, you may want to read the new terms of agreement that it sent you recently.

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Help! I’m a few points short of a ticket

by Christopher Elliott on February 5, 2009

Kim Bouck is wary of the fine print on the “free” ticket offer by American Express. So she gets a few of the company’s promises in writing. When the promises are broken, however, American Express backtracks — and she’s left ticketless. What now?

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They want what for that little dent on my rental car?

by Ned Levi on February 2, 2009

If you dent a rented car you might get a small bill for the repair, but a big bill for the rental car company’s “loss of use” of their car. Ned discusses strategies to minimize your rental car insurance cost, and prevent unjust claims.

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