Boeing learned a lesson about outsourcing, USAir/Expedia agreement for full content through GDSs, Alitalia renewing customer service image
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alitalia
Christopher Elliott tries to help a passenger get compensation from Alitalia for lost luggage. It was probably a lost cause from the start and ended the same way.
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Alitalia lost Carole Pollack’s luggage, and it stayed lost for five days. It’s been more than five months since she submitted her expenses to the airline, and she’s wondering if she’ll ever be reimbursed for the incidentals she had to buy for herself and her teenage daughter.
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Alitalia to become part of joint venture with Delta, AirFrance and KLM, Tibet Air set to launch, JFK terminal evacuated
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Much of Alitalia’s, the Italian flag carrier’s, 20th-century art collection of Alitalia SpA was sold at auction for Euros 1.2 million ($1.8 million) last week. The painting, “Zeus Gave Birth to the Sun” by Gino Severini, pictured above, did not go at auction. It was expected to fetch around half-a-million euros and was ordered by the Italian government as part of the Alitalia bankruptcy proceedings.
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Italy’s former flag carrier, once controlled by the government is flying again as a private carrier. But its problems seem remarkably similar to the old Alitalia.
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By the time you read this, Alitalia may be gone. Italy’s deeply troubled airline was on the verge of liquidation this morning, according to reports. Will anyone miss it? Probably not.
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A CEO it appears. Roberto Colaninno, chairman and CEO of the Piaggio motorcycle company, heads CAI and is expected to become chairman of the new Alitalia. Now in the Humpty-Dumpty world of this Italian flag carrier, the reconstruction of Alitalia which just fell off the wall will be fascinating.
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Italy’s new prime minister is trying to restart the Alitalia merger talks with competition from Aeroflot for the Air France/KLM team.
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When Allison Fagerness’ flight to Rome is canceled, she’s forced to call off her vacation and return home to Minneapolis. Her online travel agent, Expedia, promises a refund, but her airline, Alitalia, won’t pay. What should she do?
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