When a car, truck or minivan is damaged, the company has every right to ask the customer or its insurance company to pay for the damages. What if you are charged unfairly? Here’s how to fight back.
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Alamo
Alexandra Seldin prepays for a rental car through Alamo’s Web site. But when her flight is canceled, and she arrives a day late, the company charges her three times more than it originally said it would. Is it allowed to do that? And is there any hope for a refund?
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When Alamo runs out of the kind of car Steve Chan has reserved in Ireland, it offers to set him up with a car from another company. Chan is led to believe that he’ll pay the same rate, but when his credit card bill arrives, he discovers he’s been billed more than twice the price he was first quoted. Now Alamo won’t refund the difference. Does Chan have a case? Christopher Elliott looks into the problem.
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