For years, many travelers wouldn’t consider an electronic ticket if there was a paper alternative, now, they are so reliant on ticketless travel that they make a lot of mistakes. The same with maps and GPSs.
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airport kiosks
No traveler hopes they’ll have to meet a customer service agent face-to-face during a trip. On the other hand, a human is generally much preferable to one of the airlines’ much touted kiosks.
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With all the customer service “enhancements” the airlines like to trot out, one would think more customers would enjoy the travel experience.
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