Llouellynde Orahood’s flight from Los Angeles to Dallas has all the makings of a trip from hell, including weather delays, cancellations and almost-missed flights. What could be worse? Having to pay again for the same tickets. Now, neither the airlines nor her online travel agency is willing to help her recover the money she should have never had to spend. Is there any hope for a refund?
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The average cockpit wage cost per average passenger fare per hour of flight is just $3.73 — almost half the minimum wage — according to analysis by Robert Herbst of the Web site Airlinefinancials.com.
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If I were a bettin’ man, I’d put some money on a big airline filing for bankruptcy protection in the not-too-distant future.
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Follow the money. It’s not just a memorable quote from All The President’s Men, but words to live by if you’re one of the last customer advocates standing.
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For some reason, I never got my invitation to the 2009 Ancillary Revenue Airline Conference, which is being held in Los Angeles next month. Maybe it was this post. Or this one. Or maybe this one?
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Talk to anyone, anywhere, anyplace in the United States and you will hear a story about abominable customer service. It’s not industry, demographically, or geographically specific. It’s everywhere and, some would argue, getting worse.
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