Sometimes parents have little choice, but to send their children to a distant location via airplane, alone, unaccompanied by a parent or other relative. Ned Levi follows up his column about serious problems of Chloe Boyce’s Southwest Airlines trip, unaccompanied by her mother, with information and suggestions about sending your child on a plane flight alone.
As consumer issues bubble to the top during the FAA reauthorization bill being negotiated in Congress, Christopher Elliott questions whether these are the issues that consume consumers.
So the federal government weighed in on airline fees earlier this week, and will soon require optional fees like baggage, meals and in-flight Wi-Fi, to be “prominently” disclosed on a carrier’s website. But that may not be enough. The Transportation Department has promised a second administrative rulemaking later this year to deal with the question [...]
Spirit Airlines’ decision to begin charging passengers for carry-on luggage — and lowering some fares to a penny — has caught the attention of the federal government, as many predicted it would. In part one of our exclusive interview with Transportation Secretary Ray LaHood, we talk about fees, consumer protection and the future of airline service
Kate Hanni’s FlyersRights.com issued their 2009 Real Air Travel consumer Report Card yesterday at the Press Club in Washington DC. If I had come home with a report card like this when I was a kid, I would have gotten a good spanking.
It used to be so simple: The price you were quoted for an airline ticket, rental car or cruise used to be the price you actually paid.
Last weekend’s blizzard was a warning to air travelers: Winter is only starting, and when bad weather moves in, your flight schedule isn’t worth the paper it’s printed on.
Alexi Huntley Khajavi is the chief marketing officer for NatureAir, a small airline that serves destinations in Costa Rica and Panama. Your NatureAir flight comes with an unusual guarantee: It won’t leave a carbon footprint. I asked Khajavi to explain.
The October tarmac delay numbers have just been released by the Transportation Department, and there’s good news: No one had to wait on a parked plane for more than four hours.
If you’ve ever wondered how we ended up here, with sub-standard airline service, angry passengers and disgruntled employees, here’s something to consider. It’s a receipt for a Trans World Airlines flight from Paris to New York — in 1953.