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Spirit Airlines’ decision to begin charging passengers for carry-on luggage — and lowering some fares to a penny — has caught the attention of the federal government, as many predicted it would. In part one of our exclusive interview with Transportation Secretary Ray LaHood, we talk about fees, consumer protection and the future of airline service
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Kate Hanni’s FlyersRights.com issued their 2009 Real Air Travel consumer Report Card yesterday at the Press Club in Washington DC. If I had come home with a report card like this when I was a kid, I would have gotten a good spanking.
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It used to be so simple: The price you were quoted for an airline ticket, rental car or cruise used to be the price you actually paid.
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Last weekend’s blizzard was a warning to air travelers: Winter is only starting, and when bad weather moves in, your flight schedule isn’t worth the paper it’s printed on.
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Alexi Huntley Khajavi is the chief marketing officer for NatureAir, a small airline that serves destinations in Costa Rica and Panama. Your NatureAir flight comes with an unusual guarantee: It won’t leave a carbon footprint. I asked Khajavi to explain.
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The October tarmac delay numbers have just been released by the Transportation Department, and there’s good news: No one had to wait on a parked plane for more than four hours.
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If you’ve ever wondered how we ended up here, with sub-standard airline service, angry passengers and disgruntled employees, here’s something to consider. It’s a receipt for a Trans World Airlines flight from Paris to New York — in 1953.
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Llouellynde Orahood’s flight from Los Angeles to Dallas has all the makings of a trip from hell, including weather delays, cancellations and almost-missed flights. What could be worse? Having to pay again for the same tickets. Now, neither the airlines nor her online travel agency is willing to help her recover the money she should have never had to spend. Is there any hope for a refund?
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The average cockpit wage cost per average passenger fare per hour of flight is just $3.73 — almost half the minimum wage — according to analysis by Robert Herbst of the Web site Airlinefinancials.com.
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Looks like the airline capacity cuts have stopped — for now.
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