airline reservations agents

Some say, “If it’s a really complicated and/or special trip, you should consider using a travel agent, but for simple flights within the U.S, just go ahead and book online.” That’s not always true.

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Sometimes the best laid plans of computers, especially when it comes to automated rebookings, don’t work out. A story that unscores the need for humans in the rebooking chain.

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The real lesson and the point of this post, is that once again, the only absolute consistency we can expect from the airlines is inconsistency.

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