My client texted me happily from the airport last month. Due to a summer sale, he already had been lucky enough to find a discount business class fare to Europe on Lufthansa. But his name had just been called for a further upgrade, and he had a first class boarding pass in hand. Now, he [...]
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All of us make mistakes. Airlines do too. But, passengers tend to end up footing the bill in one way or another in either case.
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These days, even the most hard-core fans of airline paper tickets have largely gotten used to the idea of e-tickets. Many don’t even bother bringing the receipts or itineraries with them to the airport.
