Headlines scream about airport problems, flight cancellations, air traffic jams, aircraft maintenance glitches, lost luggage, a passengers’ bill of rights, pilot shortages, cramped seating – the list goes on and on. We all know the problems. But where is the leadership in the travel industry or in the government offering solutions? Charlie Leocha lets off some steam.
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The latest Air Quality Report shows that overall airline performance is abysmal — some of the worst recorded in the past 18 years. It’s an election year, a good time to let your representatives in Congress know that you’ve had enough. Charlie Leocha gives you a script.
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There are hosts of seemingly random statistics associated with airline travel that can leave even the savviest traveler perplexed. Prices change from minute to minute, hidden taxes and fees appear out of nowhere, and many of us don’t even know what the surprise charges are for — or where the money goes. Our guest columnist, customer-service specialist David Burns, does some figuring for you.
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