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My recent post about Delta’s $50 travel agency change fee generated a fair amount of commotion, along with a response from Katie Hulme of Delta Airlines’ Corporate Communications.
“Contrary to reports, Delta has not introduced a new ticket reissuance fee for voluntary changes to tickets booked by travel agencies. This is incorrect – there is [...]
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This isn’t another story about airlines and their misguided fees. It’s about the surcharges that are worth paying — and why you should consider saying “yes” to them. That’s right, I said “worth it.” While many fees are outrageous, some aren’t entirely out of line.
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Many airlines have had online booking bonuses, internet only fares, or mileage fares. And of some of those special fares are more restrictive than standard fares. Ditto, consolidator fares can have higher fees for changes. Now, Delta Airlines is up to something new. An extra fee for clients who change any ticket originally booked by a travel agent.
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As much as travelers may not like them, airline fees are here to stay. And to be fair, there is a certain logic in “unbundling” the components of a trip. Travelers who bring their own food can save money, travelers who aren’t fussy about their seat assignments don’t have to pay for premium seats, and travelers traveling light aren’t subsidizing passengers who check several bags.
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As much as we might all want fee-free travel again, that’s one holiday wish that is unlikely to be granted.
Now that airlines have figured out that passengers will pay extra for seat assignments, food, checked luggage, and priority lines, the only question is: What will they charge for next?
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In the just-released January 2010 issue of Consumer Reports features a study titled, Top gripes: What bugs America most. Leading the list is hidden fees a favorite of the airlines.
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For those of you who, like me, travel a lot on airplanes, there is good news: Airline executives have become much more innovative in the past year! The bad news is that all of the innovation has been in dreaming up new fees to charge us customers.
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Electronic tickets have made life a lot easier for travelers, and travel arrangers, who can’t keep track of pieces of paper. But that doesn’t mean we are anywhere near a paperless society.
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Japan’s All Nippon Airways recently made news by asking passengers to use the bathroom before boarding. Their reason? To lighten the weight on the plane, and thus use less fuel, thereby reducing their carbon footprint.
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Now that most major airlines in the U.S. have figured out how to charge for just about everything short of the lavatories – and trust me, that could be coming – an airline ticket has become the equivalent of the base price in an automobile ad. By the time you add up the final bill, the price is a lot higher.
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