Anyone who travels has been there at some point. After locking in a nonrefundable ticket, something happens and the ticket needs to be changed. Sometimes, airlines change schedules. It’s unfair how passengers are penalized and airlines let themselves off scot-free.
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Why is it that US Airways retrieved luggage lost in the Miracle on the Hudson as a part of each passenger’s “emotional” baggage and when mine is lost it is simply, “Assorted clothing, 4 pairs of shoes, underwear and grooming items”?
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Chris Elliott wrote a column this week about how most airlines have dropped their “flat tire” rule which basically allowed travelers to reschedule their flight for no cost for circumstances beyond their control. Well, as Chris also indicated — and one of my clients found out the same day — the airlines still have that rule. It just only applies to circumstances beyond their control.
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