Delta customer service fails Air France/KLM passengers from the US

Delta and Air France/KLM need to clean up their code sharing and customer service. When there is no one at the customer service counter or answering the phone who knows what is happening with changing airline tickets issued by code share partners, customers can be left high and dry.

Booked on Air France — but Delta canceled my ticket!

Whether or not you believe codeshares, airline alliances and joint ventures are necessary evils this days, they aren’t going away, as airlines try both to try to market increased service and cut costs at the same time. When they work, fine; when they don’t watch out.

What we’re reading: Final AF 447 crash report released, Airbus, AF don’t escape blame in crash report, El-Al B747 blows engine after takeoff

Final AF 447 crash report reiterates speed sensor problems, pilots’ lack of understanding The French’s BEA final report on the crash of Air France flight 447 in 2009 that was released last Thursday reiterated two main points: the Airbus A330’s malfunctioning pitot tube and the pilots’ failure to understand the dire situation. The pilots “had […]