Delta and Air France/KLM need to clean up their code sharing and customer service. When there is no one at the customer service counter or answering the phone who knows what is happening with changing airline tickets issued by code share partners, customers can be left high and dry.
US/AA deal could come soon, Boeing 787 may be grounded until 2014 if battery solution not found, Air France to launch regional airline called Hop!
Passengers asked for cash to refuel, self-boarding gates debut, more US hotels charging for gym facilities
[youtube]http://www.youtube.com/watch?v=phyEYjkqvHs&feature=plcp[/youtube] Flash mob Air France Flash mob made up of Air France Employees perform at CDG airport.
Whether or not you believe codeshares, airline alliances and joint ventures are necessary evils this days, they aren’t going away, as airlines try both to try to market increased service and cut costs at the same time. When they work, fine; when they don’t watch out.
Final AF 447 crash report reiterates speed sensor problems, pilots’ lack of understanding The French’s BEA final report on the crash of Air France flight 447 in 2009 that was released last Thursday reiterated two main points: the Airbus A330’s malfunctioning pitot tube and the pilots’ failure to understand the dire situation. The pilots “had […]
Air France is flying with an all-female crew, the ultimate carry-on for kids, ANA may put blinds on Dreamliner’s windows to totally block out light
Air France and KLM to add international WiFi, Jetblue & Air China to form interline agreement, Boeing postpones 787 surge line until later this year
It’s a story we have heard more than once. Air France and KLM are in the same alliance with Delta, but their computer systems and customer service systems don’t seem to mesh well. Janice Hough reveals another problematic anecdote.
Free entry days at the national parks, British Airways pilots almost passed out, Air France-KLM reportedly buys Boeing Dreamliners