agency

5 secrets travelers must know when dealing with a collection agency

by Christopher Elliott on July 21, 2009

Travel companies are sending collection agencies after their customers with greater frequency. Here are five things you need to know, in case you get a threat.

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TSA gets new badges and uniforms — but will it also get respect?

by Stephanus Surjaputra on June 17, 2008

How do you make the public respect a federal agency that’s become a punchline to every other joke about air travel? Why, you give the Transportation Security Administration new uniforms and badges, of course.

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