access america

The Travel Troubleshooter: Insurance claim denied after bike accident

by Christopher Elliott on April 15, 2011

I recently booked a trip to Colorado Springs on American Airlines. I paid for the tickets with a credit I’d received after canceling a previous flight, plus $350 in fees. I bought travel insurance from Access America, which is offered through the American Airlines website. Then, I had a bicycling accident and we could not travel to Colorado. Access America won’t pay my claim.

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Claim denied on a terrorism technicality

by Christopher Elliott on October 29, 2009

Diane Gandara cancels her vacation to New Delhi after the terrorist attacks in Mumbai. But her insurance company won’t honor her claim because she wasn’t visiting Mumbai. Is the $7,300 she spent on her trip lost?

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“I have argued my point to deaf ears”

by Christopher Elliott on September 23, 2009

Is the Jones Act a legitimate reason for a travel insurance company to deny a claim, or a convenient excuse? Depends on your perspective.

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Is this a good time to find a great travel deal? Strangely, the answer is …

by Christopher Elliott on August 6, 2009

Maybe, according to the latest survey by Access America. Asked if they believed this was a good time to find “great travel deals” a majority of respondents — 40 percent — said they “somewhat” agreed. Only about a third of the respondents strongly agreed.

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Survey find travel frustrations drop sharply

by Stephanus Surjaputra on January 9, 2009

Traveler frustrations have fallen dramatically, according to a new survey by Access America.

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