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For United frequent fliers, why January can be the “cruelest month”

by Janice Hough on January 25, 2011

Janice Hough tells us why expiring systemwide upgrades make January the toughest month for upgrades on United Airlines. Too late for this year, but start planning for the next.

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A sign of economy recovery? United toughens up elite status

by Janice Hough on December 7, 2010

Whether it means things are looking up for our country in general or that the rich are just getting richer, many travelers are going to find that even though they flew as much or more in 2010 than 2009, they will end up with a lower United frequent flier status.

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“Your call will be answered in 67 minutes.” Why travel agents can help over the holidays

by Janice Hough on December 21, 2009

Some believe travel is something that any intelligent person can book for themselves online. Others believe you should never travel without a travel agent or online agency as potential backup.

Whichever side you come down on in this argument, holiday travel is one time when even the best “do-it-yourselfers” might want to consider making an exception.

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United: Stick ‘em up! Give us your money, not your miles

by Janice Hough on January 14, 2009

airplane_282x243Elite mileage members are a special breed. As a travel agent in California, most of my “elite” clients are on United, which is the dominant carrier at San Francisco. And for years, the holy grail of mileage status has been “1K” — 100,000 miles a year. Recently, 100,000 miles just isn’t what it used to be.

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