Legacy carriers abandon their back-of-the-plane customers at their own risk

Customer service has been suffering since American Airlines began charging for checked bags and the rest of the legacy carriers jumped on the ancillary fee bandwagon. Now, airlines are abandoning their coach passengers when it comes to their frequent flier programs. Every improvement for business-class and first-class passengers is coming at the expense of coach passengers. (Reprinted from last Sunday with corrected links.)

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What we’re reading: Hawaiian non-stop service to Beijing, top 10 green hotels, Swiss to offer allergy-free flights

Hawaiian starts non-stop service to Beijing, top 10 green hotels, Swiss to offer in-flight service for people with allergies

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Are too many discounts and deals adding stress to travel?

These days travelers have never had a wider choice of ways to get deals. On flights, hotels, cruises, rental cars … you name it — deals are everywhere. So it would seem to be a golden age for bargain hunters. But, it is not. What’s the problem?

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What we’re reading: United ranked worst major airline, Superjumbos with no economy seats, Native American culture museums

United ranked worst for service, Superjumbos with no economy seats, Native American culture

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Is it safe to go in the water this summer?

When Ken Siegfried heard that the U.S. Consulate General in Hamilton, Bermuda, had issued a warning about ongoing dumping of raw sewage off the island’s south coast, he had flashbacks to a visit to the British territory last summer.

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What we’re reading: Fascinating libraries, man attempts mid-air exit, 14-year-old arrested for tweeting threat

Fascinating libraries, man attempts mid-air exit, 14-year old arrested for tweeting threat

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Travel theft: smartphones are the #1 target

Smartphones for travel, especially international travel, have almost become de rigueur. Ned Levi discusses the issues and problems of smartphone thefts for travelers, and how to prevent it, as much as possible.

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Please complete this GWU Travel and Tourism travel amenity survey

This survey is one of a series of surveys being done in conjunction with Travelers United and the George Washington University’s Travel and Tourism Department. The focus is on travel amenities. Again, if you have any comments on the survey and its questions, please add them to the comments section below. This is an educational […]

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What we’re reading: Las Vegas Strip is most visited attraction, Spirit Airlines may add Miami flights, how old is your plane?

Las Vegas Strip is most visited attraction, Spirit Airlines may add Miami flights, how old is your plane?

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Please complete this reader persona survey done in conjunction with GWU Travel and Tourism Department

ConsumerTraveler.com is working with George Washington University to survey our readers and create a readership persona. Please click through here to complete the survey.

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