What can airplane passengers learn from UA flight 967

by Ned Levi on August 2, 2010

United Airlines Boeing 777 by Dr. Jaus, http://www.flickr.com/photos/smorchon/

United flight 967 was a transcontinental flight from Washington, DC to Los Angeles. The flight, aboard a Boeing 777, was, according to reports, uneventful until it was over Missouri. Then the wide body aircraft was hit by severe turbulence.

Thirty people were injured, one seriously, and the plane immediately headed to Denver, and landed so the injured could be treated.

United reported there were storms in the area. Thunderstorms can act like mountains, massive in size, which force winds to blow over or around them. Like mountains, thunderstorms can create waves in winds flowing over them.

President Clinton knows all about severe turbulence from storms. In 1996, Clinton was flying at more than 30,000 feet in Air Force One over Texas when it flew through violent updrafts and downdrafts near a thunderstorm which severely shook the plane, injuring one.

I was flying east of Lisbon many years ago when we hit severe turbulence. Soon after the turbulence began, the plane dropped about 300 feet in seconds. Fortunately, no one was injured, but several were soaking wet from beverages which flew across the cabin.

I doubt there’s a commercial pilot living anywhere who hasn’t encountered turbulence many times. According to the National Center for Atmospheric Research,

The number of pilot–reported encounters with turbulence is substantial: over the US, moderate–or–greater pilot reports (PIREPs) average about 65,000/year, and severe–or–greater PIREPs average about 5,500/year.

On the flight, it’s been reported the flight attendants finished serving beverages just before the turbulence hit the plane. A few minutes later, when it hit hard, some passengers were thrown from their seats, and beverages, plus unstowed passengers’ belongings, flew across the cabin.

Kaoma Bechaz, a passenger on the plane said, the “fasten seat belt” sign went on just before the turbulence hit, and the flight attendants were seated. She said her seat belt was fastened and she was fine, but got soaked by flying tomato juice.

Apparently, some passengers didn’t fasten their seat belts. Of the 265 on the flight (255 passengers and 10 crew) 30 were hurt (11%), one critically.

According to FAA Regulation Sec. 121.317, “Each passenger required by §121.311(b) to occupy a seat or berth shall fasten his or her safety belt about him or her and keep it fastened while the “Fasten Seat Belt” sign is lighted.”

I’d be willing to bet that the injured passengers didn’t heed the “fasten seat belt” sign as directed, and/or were slow to return to their seats from the lavatories and other areas of the plane, as directed by the crew. I’ve certainly seen that kind of foolish behavior on many flights I’ve been on.

When the captain puts on the “fasten seat belt” sign, and the crew directs all passengers to their seats, it doesn’t make any sense whatsoever to ignore the directive.

Yes, I know, some are thinking they’ve been on flights like me, where the flight’s pretty smooth, and the seat belt sign seems to stay on forever. You might have thought the captain forgot the sign was on, or was overly cautious, but in the cockpit, they have considerable information about the atmospheric conditions being flown through, and that sign is left on for good reason.

My colleague, Janice Hough, has written about the flight. In her article she discussed the fact that there is no rule requiring passengers to wear their seat belts whenever seated, if the “fasten seat belt” sign isn’t on.

It looks like our readers at Consumer Traveler are smarter than many on United 967. Over and over again, commenting on that article, they agreed, you’ve got to wear your seat belt any time you’re seated on a plane. Turbulence can occur quickly and without much, if any, warning. I think Kaoma Bechaz, and William Jefferson Clinton would agree.

The main United 967 lessons are clear.

1. When the “fasten seat belt” sign is on, and the crew directs you to your seat from anywhere on the plane, obey the directives immediately.

2. When you’re seated on your flight, keep your seat belt fastened at all times.

In addition, I suggest you take a complete change of clothes in your carry-on. It’s possible you’ll be covered in tomato juice like Kaoma Bechaz, due to turbulence, or like me, become accidentally soaked when a flight attendant spilled soda all over my pants. You don’t want to sit in wet clothes for hours.

Don’t leave your personal belongings lying around on the floor of the plane, or on your seat, or if in business or first class, an arm rest or table. Stow it when not in use. You don’t want your book, computer or MP3 player smashing you in your head, possibly causing you serious injury, if turbulence hits.

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  • http://leftcoastsportsbabe Janice Hough

    Great article Ned, and for that matter do NOT stow your laptop in the seat back pocket when you’re done with it or are taking a break. It’s worth the time to get up and stow it safely overhead.

    (Flight attendants often but not always will mention this.)

    Computers are heavy enough that they can and will fly out in cases of severe turbulence.

  • Susan

    I stongly disagree with the “bring an entire outfit in your carry on.” Excessive carry ons are not only annoying but dangerous. I saw the pictures, overhead bins flew open. Something has got to be done to stop the carry on madness, the security lines, the boarding and deplaning times are absurd, but the bottom line is that cabins are downright dangerous, especially if you are seatbelted in. I’m sure you’d rather travel in your juice-stained dress than be sued after your huge suitcase hits me in the head.

    I free check suitcase, charge $$ for carry ons. The whole system will be faster and safer.

  • http://www.tripso.com/author/ned/ Ned Levi

    Hi Susan,

    Thanks for taking the time to write your comment. I really do appreciate comments which disagree with my point of view. I learn a lot from those comments.

    I agree with you in part. I too dislike excessive carry-ons. I’m not so sure I agree that they’re dangerous, but I agree that sometimes they are too large and too numerous.

    I flew on Lufthansa a few days ago. One person tried to sneak a duffel bag sized carry-on. The gate agent promptly rejected it. I don’t know if they allowed her to gate check or how it was handled, but when I saw her enter the plane behind me, I saw she only had a small personal bag. On past flights, I’ve seen people carrying multiple large shopping bags full of items purchased on their trip, try to convince the airline to let them on with as many as 5, not so very small bags, plus their normal carry-on. The airlines should not allow these extra carry-ons on to the plane. I agree that huge suitcases, duffles, etc, shouldn’t be allowed as carry-on.

    I normally bring on to the plane with me, my roller carry-on, which meets the most restrictive international airline standard on the size limitation, and my personal bag which is a small camera/computer backpack, filled with my camera/computer equipment. My roller bag goes quickly into the overhead bin (end in first which minimizes the room it takes in the bin – it won’t fit in the overhead bin of a regional jet, so I gate check it then), and the backpack under the seat in front of me. You can’t believe how quickly I get seated. I always wear my photographer’s vest while flying. It holds my odds and ends.

    In my roller bag I take a complete set of clothes (no dresses I assure you), shirt, pants, underwear, socks, shoes, as well as my valuables, toilet articles and medications. It all fits neatly and easily in the bag.

    Other than to have these items in case of the problem discussed above in the article, I have three more important reasons I believe carrying a complete change of clothes and the other items I take in my carry-on is essential.

    1. The airlines refuse all liability for valuables in checked-in luggage. If they loose it, or allow your valuables to be stolen, etc, if you’re depending on the airlines to reimburse you for your loss, you’re out of luck.

    2. I have medications I take daily. No matter what, my medications have to arrive at my destination with me.

    3. I don’t know how much you travel, but I’m on the go often., I’ve had the misfortune of having delayed or lost luggage more times than I wish to count. Once, I was taking a cruise on the Med. We arrived 4 days ahead of time. Our luggage arrived about 10 hours before the ship sailed. Many others on the cruise weren’t that lucky.

    Maybe you’ve been lucky so far, but lost luggage is a serious problem for travelers, and can ruin a vacation or business trip, and will certainly waste precious time while you’re away. If you’re flying on connecting flights the odds your luggage will be at least delay increases almost exponentially.

    By the way, I hold up no one with my carry-on at security.

    By having a complete set of clothes with me, at least, I’ll have something to wear for at least a day while waiting for my bag. Most bags arrive by at least the next day.

    Here’s where I think you might want to reconsider your point of view.

    Passengers who follow carry-on rules and regulations don’t tie up security lines, don’t slow boarding, or deplaning, and don’t cause dangerous situations in the cabin. I think the answer is for the airlines to refuse to permit any passenger from carrying aboard more than 2 carry-ons. I think that the airlines should require that all carry-ons be able to go in end first to minimize their use of overhead bin space. This is what Lufthansa did on my recent flight and you could see the difference in the short boarding time, and the fact that there was still space left in the overhead bins. Our A340 had only 8 empty seats.

    As to charging for carry-ons, I’m against charging for checked-in luggage or carry-ons, but especially carry-ons. Why especially carry-ons? Because, if nothing else, the airlines require us to take them due to the rules by which we all fly as outlined in the airlines’ Contract of Carriage. Also they require us to do so because of the number of bags which are delayed or lost.

    I agree with your call to stop the carry-on madness. All that has to be done is demand that each passenger follow the rules. It only takes a few disregarding the rules and their fellow passengers to cause havoc.

  • The Good Doctor

    Very sage advice, Ned. I travel enough to be aware of the danger of unexpected turbulence and always keep my seatbetl fastened regardless of the weather outside. I may have it a little less snug mid-flight, but still tight enough to restrain me in a free-fall. And stowing an extra t-shirt and shorts in my carry-on isn’t going to kill me, especially if it’ll rescue me from sitting in wet clothes for the remainder of the flight if somebody didn’t down their drink before hitting the turbulence.

    Speaking of seatbelt usage, another pet peeve are those passengers who insist on walking back to the restrooms when the “fasten seatbelts” sign is on. I flew out of DFW two weeks ago into a squall line and you wouldn’t believe the number of passengers walking up and down the aisle to the lavatories!

  • http://www.webmarcom.net Jody Raines

    Ned, I happen to agree that you should carry a change of clothes for emergencies. Have to tell you, the airline baggage check is totally unreliable. I discovered that I can ship my luggage ahead and have it at the hotel or cruiseline waiting for me. The service I use is called Luggage Ahead (www.luggageahead.com) and in some cases, they are less expensive than the airlines. They have a special to ship golf clubs for $59 and the airline wanted $75! I’d rather have an independent party ship for me than rely on the airlines!

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  • MCGJr

    I had an experience with “clear air turbulence” many years ago (circa 1985) on a flight from St. Louis to Cincinnati. Even back then, Delta always announced that, “You should keep your seat belt fastened at all times, even when the seat belt sign is off.” Today, the back of every seat on Delta has such a sign and it is part of the safety speech on every flight.

    Because of a near-miss experience in a car back in the late 1950s, where seat belts saved the lives of two of my friends, I’ve always be a big advocate of always wearing the belts any time I’m not up and walking — airplane or auto.

    The seat belt sign was off, and there was no hint of rough weather; not even any clouds. The attendants were just starting the drink service, so the carts were in the aisles and a couple of people had run for the lavatories.

    It was only one huge ‘bump’ but it was a quick down-up that caught everyone by surprise. Papers, books, glasses, pillows, etc., went flying everywhere. Fortunately, the attendants were only bruised a bit, but one woman in the lavatory sustained a broken arm.

    You only need to have this experience one time to become a true believer. I never have understood why people have such a resistance to something that can prevent injury or maybe even save lives; airplane or auto!

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