Comments on: The power of compliment letters to airline personnel http://www.consumertraveler.com/columns/the-power-of-compliment-letters-to-airline-personnel/ The last honest travel site Sun, 12 Feb 2012 00:50:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Lisa http://www.consumertraveler.com/columns/the-power-of-compliment-letters-to-airline-personnel/comment-page-1/#comment-32085 Lisa Tue, 04 Jan 2011 20:21:53 +0000 http://www.tripso.com/?p=15972#comment-32085 Thanks for this article. Yes, I agree that we often talk about the negative but do not compliment when we see good work. I just sent a compliment to Continental thanking the Captain and crew for finding my wallet during my holiday travel. I drop it sometime during the flight and it would be such a hassle to replace the IDs and credit cards. Fortunately, the Captain found it and I was able to get it back before my connecting flight, so I was and still am very thankful for that. Thanks for this article. Yes, I agree that we often talk about the negative but do not compliment when we see good work. I just sent a compliment to Continental thanking the Captain and crew for finding my wallet during my holiday travel. I drop it sometime during the flight and it would be such a hassle to replace the IDs and credit cards. Fortunately, the Captain found it and I was able to get it back before my connecting flight, so I was and still am very thankful for that.

]]> By: sandra southworth http://www.consumertraveler.com/columns/the-power-of-compliment-letters-to-airline-personnel/comment-page-1/#comment-21157 sandra southworth Sun, 21 Mar 2010 16:31:29 +0000 http://www.tripso.com/?p=15972#comment-21157 we had tickets to Phoenix from Appleton through Milwaukee flight itinerary 130813442090 everything went good on the trip down. BUT on they way back--when we got to Chicago we found out our flight was cancelled and no other flight to Appleton till Tue. Mind you this was Saturday. I have a fractured back and the only way that the Dr would let me go on this vacation was if we were flying. Well we were stranded in Chicago and told no one could help us. i was getting increasingly tired and hurting so we were sent to Milwaukee on an Express United flight(if we could make it out of chicago on a flight to Milwaukee then wy couldn't the fly to Appleton where the weather was fine) when we arrived in Milwaukee we were told they did not understand why we were sent there they had no flights to Appleton al all. We were told WE could hire a shuttle at a cost of $300.00 extra on us of course. Right before we were ready to leave on the shuttle Fontier airlines said they had hired a shuttle to Appleton for the people that missed their flights and we could get on it for $50.00 a piece. We had no choice so we took it. That trip was the absolute worst trip on my fracture. It was over 100 miles on a very rough ride. My back is much worse now and it is the fault of the United airlines. We needed the flight we paid for now my problems are much worse then they were when i left. i have no yet been back to work. I want to know what is going to be done. We paid for a trip to end in Appleton and did not receive it. Let me know at 715-423-7690 the cancelled flight was 7756. I can not believe that you would not stand behind the tickets we purchased. we will be waiting for an answer. we had tickets to Phoenix from Appleton through Milwaukee flight itinerary 130813442090
everything went good on the trip down. BUT on they way back–when we got to Chicago we found out our flight was cancelled and no other flight to Appleton till Tue. Mind you this was Saturday. I have a fractured back and the only way that the Dr would let me go on this vacation was if we were flying. Well we were stranded in Chicago and told no one could help us. i was getting increasingly tired and hurting so we were sent to Milwaukee on an Express United flight(if we could make it out of chicago on a flight to Milwaukee then wy couldn’t the fly to Appleton where the weather was fine) when we arrived in Milwaukee we were told they did not understand why we were sent there they had no flights to Appleton al all. We were told WE could hire a shuttle at a cost of $300.00 extra on us of course. Right before we were ready to leave on the shuttle Fontier airlines said they had hired a shuttle to Appleton for the people that missed their flights and we could get on it for $50.00 a piece. We had no choice so we took it. That trip was the absolute worst trip on my fracture. It was over 100 miles on a very rough ride. My back is much worse now and it is the fault of the United airlines. We needed the flight we paid for now my problems are much worse then they were when i left. i have no yet been back to work. I want to know what is going to be done. We paid for a trip to end in Appleton and did not receive it. Let me know at 715-423-7690 the cancelled flight was 7756. I can not believe that you would not stand behind the tickets we purchased. we will be waiting for an answer.

]]> By: Bruce InCharlotte http://www.consumertraveler.com/columns/the-power-of-compliment-letters-to-airline-personnel/comment-page-1/#comment-13485 Bruce InCharlotte Fri, 03 Jul 2009 01:53:04 +0000 http://www.tripso.com/?p=15972#comment-13485 Reiterating the comment on US Air's A&B program. I used to be "Gold" with them and carried the cards in my wallet, ready to hand out and did so on a regular basis. Regretfully, the airline management screwed up the carrier and I fly with others now. Too bad there isn't a "Below and Underserving" I could send to Tempe for them! Reiterating the comment on US Air’s A&B program. I used to be “Gold” with them and carried the cards in my wallet, ready to hand out and did so on a regular basis. Regretfully, the airline management screwed up the carrier and I fly with others now. Too bad there isn’t a “Below and Underserving” I could send to Tempe for them!

]]> By: Elizabeth http://www.consumertraveler.com/columns/the-power-of-compliment-letters-to-airline-personnel/comment-page-1/#comment-13480 Elizabeth Thu, 02 Jul 2009 18:28:06 +0000 http://www.tripso.com/?p=15972#comment-13480 I don't fly often, but several years ago, we flew between Detroit and Oakland on Southwest. The service was so warm and friendly that on my way out of the gate in Detroit, I picked up a comment card. I wrote a letter that included flight numbers and dates and praised by name as many people as I could, and used titles where I didn't have names. A couple of months later, I got a package from Southwest that included copies of the commendation letters that had gone in each employee's file because of my letter. My, oh my! The pictures I had in my head of the people I had made happy because of my little letter! Just do it, folks! It'll make your day, too. I don’t fly often, but several years ago, we flew between Detroit and Oakland on Southwest. The service was so warm and friendly that on my way out of the gate in Detroit, I picked up a comment card. I wrote a letter that included flight numbers and dates and praised by name as many people as I could, and used titles where I didn’t have names. A couple of months later, I got a package from Southwest that included copies of the commendation letters that had gone in each employee’s file because of my letter. My, oh my! The pictures I had in my head of the people I had made happy because of my little letter! Just do it, folks! It’ll make your day, too.

]]> By: brian from nodebtworldtravel.com http://www.consumertraveler.com/columns/the-power-of-compliment-letters-to-airline-personnel/comment-page-1/#comment-13464 brian from nodebtworldtravel.com Thu, 02 Jul 2009 04:16:12 +0000 http://www.tripso.com/?p=15972#comment-13464 It is often times a hard, thankless job. If an airline employee goes above and beyond, send a note on their half. I know they get more flack so it would be a pleasant surprise for them. It is often times a hard, thankless job. If an airline employee goes above and beyond, send a note on their half. I know they get more flack so it would be a pleasant surprise for them.

]]> By: Ashley http://www.consumertraveler.com/columns/the-power-of-compliment-letters-to-airline-personnel/comment-page-1/#comment-13462 Ashley Thu, 02 Jul 2009 01:28:48 +0000 http://www.tripso.com/?p=15972#comment-13462 I would add that one maybe should be careful to *not* thank someone if they perhaps skirted their airline's attempts to save money, however capricious and asinine they might be, in order to help you. I have been in several situations in which an agent, god bless them, changed tickets for free that maybe shouldn't have been or rerouted me onto much more expensive (but ultimately time saving) routes on other carriers to get me to my destination. I would add that one maybe should be careful to *not* thank someone if they perhaps skirted their airline’s attempts to save money, however capricious and asinine they might be, in order to help you. I have been in several situations in which an agent, god bless them, changed tickets for free that maybe shouldn’t have been or rerouted me onto much more expensive (but ultimately time saving) routes on other carriers to get me to my destination.

]]> By: Lauren http://www.consumertraveler.com/columns/the-power-of-compliment-letters-to-airline-personnel/comment-page-1/#comment-13461 Lauren Thu, 02 Jul 2009 01:28:11 +0000 http://www.tripso.com/?p=15972#comment-13461 I sent in a complimentary email regarding a Continental flight attendant and not only received a non-form email in response, the flight attendant called me personally to thank me. It was nice :) I sent in a complimentary email regarding a Continental flight attendant and not only received a non-form email in response, the flight attendant called me personally to thank me. It was nice :)

]]> By: George http://www.consumertraveler.com/columns/the-power-of-compliment-letters-to-airline-personnel/comment-page-1/#comment-13460 George Thu, 02 Jul 2009 01:05:59 +0000 http://www.tripso.com/?p=15972#comment-13460 Hopefully not off topic, but re: a different, yet intertwined industry: When I encounter helpful cell phone reps (Verizon Wireless), I ask if it's alright if I can speak with or leave a voicemail with their supervisor, and you can "hear" the smile through the phone. I find the supervisors get encouraged as well when those they "shepherd" do the company proud. Appreciation is priceless. Oh ... thanks for another great article, Charlie! Hopefully not off topic, but re: a different, yet intertwined industry: When I encounter helpful cell phone reps (Verizon Wireless), I ask if it’s alright if I can speak with or leave a voicemail with their supervisor, and you can “hear” the smile through the phone. I find the supervisors get encouraged as well when those they “shepherd” do the company proud. Appreciation is priceless. Oh … thanks for another great article, Charlie!

]]> By: Frank http://www.consumertraveler.com/columns/the-power-of-compliment-letters-to-airline-personnel/comment-page-1/#comment-13458 Frank Thu, 02 Jul 2009 00:05:54 +0000 http://www.tripso.com/?p=15972#comment-13458 I've gotten probably six good letters in the past six months. But, I've had some unusual circumstances in a few of them. Several Medical emergencies. People wrote how well I reacted. One, because I was telling jokes from my jumpseat. I made someone laugh. Had a pilot write the company on my behalf as well. I appreciate good letters ALOT. Nothing like going into work, checking your mailbox and seeing a letter with your name on it. You open it up and :::smile::: it makes your day. I've kept everyone I've ever gotten and have a folder for them at home. To those who appreciate the hardworking airline employee who do a great job, thank you, thank you, thank you. It's not easy getting a good letter nowadays. I’ve gotten probably six good letters in the past six months. But, I’ve had some unusual circumstances in a few of them. Several Medical emergencies. People wrote how well I reacted. One, because I was telling jokes from my jumpseat. I made someone laugh. Had a pilot write the company on my behalf as well.

I appreciate good letters ALOT. Nothing like going into work, checking your mailbox and seeing a letter with your name on it. You open it up and :::smile:::
it makes your day. I’ve kept everyone I’ve ever gotten and have a folder for them at home.
To those who appreciate the hardworking airline employee who do a great job, thank you, thank you, thank you.
It’s not easy getting a good letter nowadays.

]]> By: Ed F London http://www.consumertraveler.com/columns/the-power-of-compliment-letters-to-airline-personnel/comment-page-1/#comment-13454 Ed F London Wed, 01 Jul 2009 22:15:55 +0000 http://www.tripso.com/?p=15972#comment-13454 It's been a while since it happened --- but I was flying from CLT to LHR via EWR, USAir connecting to UA, the only UA flight out of EWR. The USAir flight was delayed completely eating up my reasonable connection time, and, sure enough, as our plane pulled into the gate, the UA plane was backing out. The US agent not only rebooked me on another airline but physically walked me to the gate as I had only minutes to make it. Wish I got his name --- and thanks nevertheless. It’s been a while since it happened — but I was flying from CLT to LHR via EWR, USAir connecting to UA, the only UA flight out of EWR. The USAir flight was delayed completely eating up my reasonable connection time, and, sure enough, as our plane pulled into the gate, the UA plane was backing out.

The US agent not only rebooked me on another airline but physically walked me to the gate as I had only minutes to make it.

Wish I got his name — and thanks nevertheless.

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