Comments on: How to avoid a customer service nightmare: 5 tips http://www.consumertraveler.com/columns/how-to-avoid-a-customer-service-nightmare-5-tips/ The last honest travel site Sun, 12 Feb 2012 14:38:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: rosanne skopp http://www.consumertraveler.com/columns/how-to-avoid-a-customer-service-nightmare-5-tips/comment-page-1/#comment-17244 rosanne skopp Thu, 05 Nov 2009 15:15:04 +0000 http://www.consumertraveler.com/?p=21142#comment-17244 It sounds to me that you want us to be good little boys and girls and take whatever insults are dished out at us......just so we won't be kicked off the flight or denied a room or car. I too believe in emails as a terrific complaint tool but they clearly don't get immediate gratification. I have been known to just stand firm to get what I want, and that usually works! If I'm in the right I refuse to be abused by someone who's having a bad day and decides to take it out on me. I won't yell or curse but I won't back off either. It sounds to me that you want us to be good little boys and girls and take whatever insults are dished out at us……just so we won’t be kicked off the flight or denied a room or car. I too believe in emails as a terrific complaint tool but they clearly don’t get immediate gratification. I have been known to just stand firm to get what I want, and that usually works! If I’m in the right I refuse to be abused by someone who’s having a bad day and decides to take it out on me. I won’t yell or curse but I won’t back off either.

]]> By: froi http://www.consumertraveler.com/columns/how-to-avoid-a-customer-service-nightmare-5-tips/comment-page-1/#comment-17193 froi Wed, 04 Nov 2009 02:41:47 +0000 http://www.consumertraveler.com/?p=21142#comment-17193 Great tips! Thank you for sharing them with us. Great tips! Thank you for sharing them with us.

]]> By: uberVU - social comments http://www.consumertraveler.com/columns/how-to-avoid-a-customer-service-nightmare-5-tips/comment-page-1/#comment-17188 uberVU - social comments Tue, 03 Nov 2009 20:02:27 +0000 http://www.consumertraveler.com/?p=21142#comment-17188 <strong>Social comments and analytics for this post...</strong> This post was mentioned on Twitter by Travel_Tweet: How to avoid a customer service nightmare: 5 tips: Ask Bonnie Friedman about her worst customer service experie.. http://bit.ly/1ryICw... Social comments and analytics for this post…

This post was mentioned on Twitter by Travel_Tweet: How to avoid a customer service nightmare: 5 tips: Ask Bonnie Friedman about her worst customer service experie.. http://bit.ly/1ryICw...

]]> By: Lars http://www.consumertraveler.com/columns/how-to-avoid-a-customer-service-nightmare-5-tips/comment-page-1/#comment-17181 Lars Tue, 03 Nov 2009 16:41:37 +0000 http://www.consumertraveler.com/?p=21142#comment-17181 You are aware that you CAN NOT put your laptop in the seat back pocket. Also if you were on a regional aircraft (the do international flights USA to Canada/Mexico/Caribbean) a "regulation sized" carry-on bag is not allowed and has to be gate checked. It is hard to maintain an upbeat attitude when there is one person who tried to break every rule an gives the FA problems when she tried to correct what is wrong. If by chance there is FAA personnel onboard and you are breaking some of the rules set forth by them, the FA, airline, and you personally can be fined, The FA was just saving her butt You are aware that you CAN NOT put your laptop in the seat back pocket. Also if you were on a regional aircraft (the do international flights USA to Canada/Mexico/Caribbean) a “regulation sized” carry-on bag is not allowed and has to be gate checked. It is hard to maintain an upbeat attitude when there is one person who tried to break every rule an gives the FA problems when she tried to correct what is wrong. If by chance there is FAA personnel onboard and you are breaking some of the rules set forth by them, the FA, airline, and you personally can be fined, The FA was just saving her butt

]]> By: Frank http://www.consumertraveler.com/columns/how-to-avoid-a-customer-service-nightmare-5-tips/comment-page-1/#comment-17179 Frank Tue, 03 Nov 2009 16:16:23 +0000 http://www.consumertraveler.com/?p=21142#comment-17179 Ask Bonnie Friedman about her worst customer service experience, and she won’t hesitate to tell you about the time she checked in for her flight from Venice to Frankfurt. An agent at the counter, who appeared to be on a personal phone call, ordered Friedman to return 15 minutes later. ================================================== Hmmmm, an Italian employee in Venice speaking, probably Italian on the phone to someone. Does Ms Freidman speak Italian? Or is she psychic? Ask Bonnie Friedman about her worst customer service experience, and she won’t hesitate to tell you about the time she checked in for her flight from Venice to Frankfurt.
An agent at the counter, who appeared to be on a personal phone call, ordered Friedman to return 15 minutes later.
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Hmmmm, an Italian employee in Venice speaking, probably Italian on the phone to someone. Does Ms Freidman speak Italian? Or is she psychic?

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