Comments on: How not to complain, with 4 tips for success http://www.consumertraveler.com/columns/how-not-to-complain-with-4-tips-for-success/ The last honest travel site Thu, 18 Mar 2010 15:18:11 -0400 http://wordpress.org/?v=2.9.2 hourly 1 By: esther garcia http://www.consumertraveler.com/columns/how-not-to-complain-with-4-tips-for-success/comment-page-1/#comment-5657 esther garcia Thu, 21 Aug 2008 23:22:48 +0000 http://www.tripso.com/?p=4530#comment-5657 El dia 29 de junio del 2008. American ofrecia un boucher de 500.00 si viajaba el otro dia. Entonces, Yo Esther Garcia Mi hija Yaneiris Santos y mi sobrina Ashley Ramirez nos quedamos, pero resulta que la que estaba trabajando no nos entrego los boucher. Deseo que me lo manden a esta direction: 2498 Amterdams Av. Artp. 3 N.Y. N.Y. 10033, Manhatthan. MY cell is 917-992-1821 El dia 29 de junio del 2008. American ofrecia un boucher de 500.00 si viajaba el
otro dia. Entonces, Yo Esther Garcia Mi hija Yaneiris Santos y mi sobrina Ashley Ramirez nos quedamos, pero resulta que la que estaba trabajando no nos
entrego los boucher. Deseo que me lo manden a esta direction:

2498 Amterdams Av. Artp. 3 N.Y. N.Y. 10033, Manhatthan.

MY cell is 917-992-1821

]]> By: taka http://www.consumertraveler.com/columns/how-not-to-complain-with-4-tips-for-success/comment-page-1/#comment-4180 taka Tue, 08 Jul 2008 21:42:21 +0000 http://www.tripso.com/?p=4530#comment-4180 American Airlines hides behind their customer service web-form. Here are some direct addresses and phone numbers. Marla.waddington@aa.com, jane.knight@aa.com, Sean.Bentel@aa.com, gerard.arpey@aa.com, gary.kennedy@aa.com, dan.garton@aa.com, rob.reding@aa.com, tom.horton@aa.com, kenneth.wimberly@aa.com, peter.dolara@aa.com, henry.joyner@aa.com, monte.ford@aa.com, mark.hettermann@aa.com, beverly.goulet@aa.com, rob.friedman@aa.com, denise.lynn@aa.com, art.pappas@aa.com, andrew.watson@aa.com, maya.leibman@aa.com tim.rhodes@aa.com, tom.delvalle@aa.com 817 967-2092 817 967-2121 817 967-8500 American Airlines hides behind their customer service web-form. Here are some direct addresses and phone numbers.

Marla.waddington@aa.com, jane.knight@aa.com, Sean.Bentel@aa.com, gerard.arpey@aa.com, gary.kennedy@aa.com, dan.garton@aa.com, rob.reding@aa.com, tom.horton@aa.com, kenneth.wimberly@aa.com, peter.dolara@aa.com, henry.joyner@aa.com, monte.ford@aa.com, mark.hettermann@aa.com, beverly.goulet@aa.com, rob.friedman@aa.com, denise.lynn@aa.com, art.pappas@aa.com, andrew.watson@aa.com, maya.leibman@aa.com
tim.rhodes@aa.com, tom.delvalle@aa.com

817 967-2092 817 967-2121 817 967-8500

]]> By: Skip http://www.consumertraveler.com/columns/how-not-to-complain-with-4-tips-for-success/comment-page-1/#comment-1587 Skip Sun, 04 May 2008 07:41:18 +0000 http://www.tripso.com/?p=4530#comment-1587 I've also worked for an airline, in customer service, and I have to say that except for the last paragraph, this article seemed to be more of an opportunity to rant against the unpleasant extreme of a passenger rather than a guide to composing an effective complaint letter. We all have stories of rude passengers, but what about the nasty ticket agent who takes issue with your friendly "hello" and signals you for secondary screening, the vengeful gate agent who says your DL isn't acceptable because your hair is different in your photo, or the hostile flight attendant who kicks you off the flight because you asked (politely) to explain a procedure? I have seen all of the above with my own eyes at one point or another. Many people won't complain because they're positive their complaint letter will be filed away and forgotten. They could have used an article like that, instead of of chuckle-sob piece about air rage. I’ve also worked for an airline, in customer service, and I have to say that except for the last paragraph, this article seemed to be more of an opportunity to rant against the unpleasant extreme of a passenger rather than a guide to composing an effective complaint letter.

We all have stories of rude passengers, but what about the nasty ticket agent who takes issue with your friendly “hello” and signals you for secondary screening, the vengeful gate agent who says your DL isn’t acceptable because your hair is different in your photo, or the hostile flight attendant who kicks you off the flight because you asked (politely) to explain a procedure? I have seen all of the above with my own eyes at one point or another.

Many people won’t complain because they’re positive their complaint letter will be filed away and forgotten. They could have used an article like that, instead of of chuckle-sob piece about air rage.

]]> By: Mike http://www.consumertraveler.com/columns/how-not-to-complain-with-4-tips-for-success/comment-page-1/#comment-1539 Mike Thu, 01 May 2008 05:54:07 +0000 http://www.tripso.com/?p=4530#comment-1539 Good article. I fly often and I have had my share of problems. Generally I can get things resolved right at the airport just by asking nicely. I once got a taxi voucher when I had to be rerouted to a different airport just by asking for suggestions on how to get from SJC to SFO to pick up my car. The agent looked at my record and printed it out right away. That said, I did get pretty upset when I was trying to work out a new set of flights after a delay. The airline's option would have me miss the meeting I was trying to get because they didn't want me to fly half-way and overnight at the connecting city. I had found something that gave me a chance of making the meeting. I lost my cool that night and felt bad about it later. I should have apologized to the agent. In the end, things actually worked out because the connecting flight was also late and I made it all the way to the destination on the original travel day. Good article. I fly often and I have had my share of problems. Generally I can get things resolved right at the airport just by asking nicely.

I once got a taxi voucher when I had to be rerouted to a different airport just by asking for suggestions on how to get from SJC to SFO to pick up my car. The agent looked at my record and printed it out right away.

That said, I did get pretty upset when I was trying to work out a new set of flights after a delay. The airline’s option would have me miss the meeting I was trying to get because they didn’t want me to fly half-way and overnight at the connecting city. I had found something that gave me a chance of making the meeting. I lost my cool that night and felt bad about it later. I should have apologized to the agent.

In the end, things actually worked out because the connecting flight was also late and I made it all the way to the destination on the original travel day.

]]> By: flyingfish http://www.consumertraveler.com/columns/how-not-to-complain-with-4-tips-for-success/comment-page-1/#comment-1538 flyingfish Thu, 01 May 2008 02:31:44 +0000 http://www.tripso.com/?p=4530#comment-1538 Wow- What a great article! I work for an airline's customer service department, and this sums up perfectly how to complain and get results. Believe it or not, the vast majority of us in the industry want to help, but all we need are unembellished facts and specific information detailing the nature of the problem and how we failed to meet your expectations- and sometimes it's like pulling teeth just to get it. Outstanding job, David! Wow- What a great article! I work for an airline’s customer service department, and this sums up perfectly how to complain and get results. Believe it or not, the vast majority of us in the industry want to help, but all we need are unembellished facts and specific information detailing the nature of the problem and how we failed to meet your expectations- and sometimes it’s like pulling teeth just to get it.

Outstanding job, David!

]]> By: marge http://www.consumertraveler.com/columns/how-not-to-complain-with-4-tips-for-success/comment-page-1/#comment-1531 marge Wed, 30 Apr 2008 18:08:56 +0000 http://www.tripso.com/?p=4530#comment-1531 Amen to your common sense, David! Amen to your common sense, David!

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