How many hours of delay is too much for you, Senator?

by Ned Levi on November 24, 2008

A week ago I had to fly to West Palm Beach, Fla., from Philadelphia. Moments after leaving the gate, our captain told us there would be “at least a half hour” delay. Unknown to us, a few minutes before we left the gate, US Airways Express flight 4551 “successfully crashed” on runway 27L.

At about noon, the plane skidded down the runway on its nose and eventually came to a halt and blocked the runway most of the afternoon. There was no fire, and no one in the plane was injured.

I stopped counting after tallying 50 planes in the takeoff queue as we taxied past the crashed plane. We took off about an hour late. Many of the flights at Philadelphia later that afternoon were delayed in the air and on the tarmac for three hours or more.

That got me thinking about delays.

The Coalition for an Airline Passengers Bill of Rights (CAPBOR) has proposed the Federal Aviation Adminiatration:

Establish procedures for returning passengers to the terminal gate when delays occur so that no plane sits on the tarmac for longer than three hours without connecting to a gate.

I wonder that if a senator or two would have been in those delayed aircraft last week, it wouldn’t have spurred them to push Congress to finally pass legislation to create an Airline Passengers’ Bill of Rights.

Unfortunately, after nearly a year the federal task force, directed to determine how to assist passengers delayed for hours aboard planes parked on tarmacs, recently finalized its recommendations with none requiring airlines and airports to do anything about the problem.

Kate Hanni, a task force member and Executive Director of CAPBOR said,

We were hoping at a bare minimum to come out of this task force with a definition of what is an extensive on ground delay, but that didn’t happen because the airline industry doesn’t want anything that is remotely enforceable.

I disagree with Ms. Hanni. I think the airline industry is ready to accept reasonable rules in case of serious airport delays. The problem is, without modifications to current FAA regulations, a Passengers Bill of Rights requiring a return to the gate after 3 hours on the tarmac, for example, could cost the airlines dearly.

The FAA’s “8/16″ rule permits pilots a total work day of 16 hours, but only eight hours at an airplane’s controls. The rule is designed to prevent fatigued pilots from flying planes. A pilot can’t start a new flight which would push the pilot to be over eight hours in the cockpit, but pilots can continue a delayed flight up to 16 hours. If the plane returns to the gate, the 8 hour limit is in effect, but if it stays on the tarmac, it’s the 16 hour limit in force. I don’t think that makes sense.

The FAA places a flight in the takeoff queue when it leaves the gate. If you return to the gate you loose your takeoff queue position.

A few winters ago a cousin was flying from JFK to LAX, a 5½ hour flight. The weather was rotten, and the ground delay about 4 hours. If CAPBOR’s 3 hour rule was in effect, instead of remaining on the tarmac, the plane would have returned to the gate and started this chain of events:

  1. The plane returning to the gate puts the 8 hour limit in effect.
  2. The total of a 3 hour delay and a 5½ hour flight time is over 8 hours and means a new flight crew is needed.
  3. Since it’s too expense to have substitute flight crews at the airport, a crew would have to be called in, delaying the flight more, and doubling flight crew costs.
  4. When the plane left the gate again, it would be at the back of the takeoff queue, opening the very real possibility that the whole nightmare could be repeated anew.

I think CAPBOR has it about right with their proposed three-hour rule, but for that rule to work for the commercial airline industry, modifications must be made to the FAA’s “8/16,” and takeoff queue position rules.

If these rules were modified, I think the airlines would be ready to accept new rules protecting passengers’ well-being, including a rule requiring a return to the gate in case of an extensive ground delay. The underlying situation concerning extensive ground delays is complex and needs a solution which takes into account the interconnection of a host of factors.

Hopefully the next Congress and the Obama administration will be up to the challenge of resolving these factors into workable legislation.

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  • http://www.ffocus.org Robert Johnson

    Returning to the gate is NOT the answer as you’ve pointed out the pitfalls of that type of rule.

    Fact is these type of “Bill of Rights” legislation often creates more problems then they solve despite all of the good intentions. Airlines are stone cold masters at manipulating rules to their benefit knowing full well a customer isn’t going go to court over a $250 ticket.

    The answer is to make more of an effort to educate consumers as to what their rights are an avenues of complaints and allow the free market to work it out..

    Once the small claims actions, DOT complaints and States Attorney generals compliants rises to the point where it becomes cheaper to treat customers right then the airlines will react and not before.

  • Frank

    The FAA’s “8/16″ rule permits pilots a total work day of 16 hours, but only eight hours at an airplane’s controls. The rule is designed to prevent fatigued pilots from flying planes. A pilot can’t start a new flight which would push the pilot to be over eight hours in the cockpit, but pilots can continue a delayed flight up to 16 hours. If the plane returns to the gate, the 8 hour limit is in effect, but if it stays on the tarmac, it’s the 16 hour limit in force. I don’t think that makes sense.
    ============================================================

    I’ve read this statement a few times and dont think it’s right. There’s TWO issues here. One being, DUTY TIME and the other FLIGHT TIME. Both are calculated differently. You can be on DUTY up to 16 hours…..not sure where you got that figure, because I’m under a 15 HOUR rule. The time I start work and the time I end work. I can NOT be ON DUTY more then 15 hours. The EIGHT HOUR rule applies to the MOVEMENT of the aircraft. I start getting paid the minute the brake is released and the aircraft pushes back from the gate…..thus FLIGHT TIME. If I’m at the gate, delayed, the plane NOT MOVING, I am NOT getting paid, flight time. But, that time is contributed to DUTY TIME. The clock is ticking, adding to my duty day.
    Simply put:
    8 hour rule: I can not be in the air (aircraft movement) more then 8 hours in one day. International travel is different.
    15 hour rule: I can not be ON DUTY more then 15 hours in one day.
    =============================================================
    Article says:
    The total of a 3 hour delay and a 5½ hour flight time is over 8 hours and means a new flight crew is needed.
    =============================================================

    Depends. If the delay was incurred at the gate, then no. You do not get any flight time until you leave the gate. You’re NOT on the clock yet. The three hour delay only involves your DUTY DAY.

  • Matt

    Washington will never act on a Passenger Bill of Rights because the Fat Cats all fly charters.

  • Ned Levi

    I thought it was clear, but I guess not. The ground delay I was using as an example was on the tarmac having left the gate. As soon as you leave the gate the 8 hour count down starts for a pilot who is now at the controls.

  • Satch

    We can fly people to the moon but we can’t figure this out ??

  • Kay Tee

    The people being flown to the moon are non-union.

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