Comments on: Hey, that’s not the hotel I booked http://www.consumertraveler.com/columns/hey-thats-not-the-hotel-i-booked/ The last honest travel site Sun, 12 Feb 2012 14:38:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Paulette Baker http://www.consumertraveler.com/columns/hey-thats-not-the-hotel-i-booked/comment-page-1/#comment-13660 Paulette Baker Fri, 10 Jul 2009 20:28:43 +0000 http://www.tripso.com/?p=16377#comment-13660 Laura: Yes, a good travel agent probably would have prevented this kind of error, unfortunately, I haven't found a good agent in all of southeastern Connecticut! Laura: Yes, a good travel agent probably would have prevented this kind of error, unfortunately, I haven’t found a good agent in all of southeastern Connecticut!

]]> By: Laura http://www.consumertraveler.com/columns/hey-thats-not-the-hotel-i-booked/comment-page-1/#comment-13623 Laura Fri, 10 Jul 2009 01:50:12 +0000 http://www.tripso.com/?p=16377#comment-13623 A good travel agent would have made sure that her family's trip wasn't ruined. It's a shame that she had to endure this. A good travel agent would have made sure that her family’s trip wasn’t ruined.
It’s a shame that she had to endure this.

]]> By: Bodega http://www.consumertraveler.com/columns/hey-thats-not-the-hotel-i-booked/comment-page-1/#comment-13609 Bodega Thu, 09 Jul 2009 16:51:31 +0000 http://www.tripso.com/?p=16377#comment-13609 I do not see anything mentioned about printing out the confirmation and having it in hand when checking in. Did the guest not have proof of what they purchased? If not, that was a mistake. As for calling the hotel, I find that often makes for confusion and panic, especially on international reservations. Even on domestic reservations, depending on the source of the reservation the hotel doesn't have the reservation in their system until close to arrival. I do not see anything mentioned about printing out the confirmation and having it in hand when checking in. Did the guest not have proof of what they purchased? If not, that was a mistake.

As for calling the hotel, I find that often makes for confusion and panic, especially on international reservations. Even on domestic reservations, depending on the source of the reservation the hotel doesn’t have the reservation in their system until close to arrival.

]]> By: DCTA http://www.consumertraveler.com/columns/hey-thats-not-the-hotel-i-booked/comment-page-1/#comment-13608 DCTA Thu, 09 Jul 2009 15:37:44 +0000 http://www.tripso.com/?p=16377#comment-13608 And her third option would have been to use a professional Travel Agent. I can't tell you how many times people have said, "but Orbitz has it for $xxxx less"! When I've asked them to show me what they have from Orbitz, it becomes very clear that they do not have a quote on the resort that they believe they do - this happens most frequently on the Riviera Maya where one resort chain will own up to 6 properties within the same compound. In these cases it has not been Orbitz that misrepresented the resort, but rather, a person who is not looking/reading carefully. And her third option would have been to use a professional Travel Agent. I can’t tell you how many times people have said, “but Orbitz has it for $xxxx less”! When I’ve asked them to show me what they have from Orbitz, it becomes very clear that they do not have a quote on the resort that they believe they do – this happens most frequently on the Riviera Maya where one resort chain will own up to 6 properties within the same compound. In these cases it has not been Orbitz that misrepresented the resort, but rather, a person who is not looking/reading carefully.

]]> By: marge http://www.consumertraveler.com/columns/hey-thats-not-the-hotel-i-booked/comment-page-1/#comment-13606 marge Thu, 09 Jul 2009 14:07:45 +0000 http://www.tripso.com/?p=16377#comment-13606 The only and best way to avoid this scenario is to book directly with the supplier! Duh! The only and best way to avoid this scenario is to book directly with the supplier! Duh!

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