Comments on: Help! My online travel agent is AWOL http://www.consumertraveler.com/columns/help-my-online-travel-agent-is-awol/ The last honest travel site Wed, 17 Mar 2010 18:23:12 -0400 http://wordpress.org/?v=2.9.1 hourly 1 By: travelocity….Family travel with a 'gadget…. GOP nearing brink of generation…. | Latest Information http://www.consumertraveler.com/columns/help-my-online-travel-agent-is-awol/comment-page-1/#comment-13155 travelocity….Family travel with a 'gadget…. GOP nearing brink of generation…. | Latest Information Sun, 21 Jun 2009 19:12:45 +0000 http://www.tripso.com/?p=15625#comment-13155 [...] Travelocity finally gave me a flight and a confirmation number, but when I checked the airline Website, it hadn’t been ticketed yet. I don’t want to get to the airport and find we have no tickets and can’t fly. I spoke to Travelocity about this again last night, and was promised an email “within four to eight houRead more at http://www.tripso.com/columns/help-my-online-travel-agent-is-awol/ [...] [...] Travelocity finally gave me a flight and a confirmation number, but when I checked the airline Website, it hadn’t been ticketed yet. I don’t want to get to the airport and find we have no tickets and can’t fly. I spoke to Travelocity about this again last night, and was promised an email “within four to eight houRead more at http://www.tripso.com/columns/help-my-online-travel-agent-is-awol/ [...]

]]> By: tripso.com | Help! My online travel agent is AWOL « IntoTourism http://www.consumertraveler.com/columns/help-my-online-travel-agent-is-awol/comment-page-1/#comment-13145 tripso.com | Help! My online travel agent is AWOL « IntoTourism Sat, 20 Jun 2009 14:56:33 +0000 http://www.tripso.com/?p=15625#comment-13145 [...] See the original post here:  tripso.com | Help! My online travel agent is AWOL [...] [...] See the original post here:  tripso.com | Help! My online travel agent is AWOL [...]

]]> By: Mike G http://www.consumertraveler.com/columns/help-my-online-travel-agent-is-awol/comment-page-1/#comment-13142 Mike G Fri, 19 Jun 2009 22:47:44 +0000 http://www.tripso.com/?p=15625#comment-13142 I've had a version of this issue with Travelocity before - when my flight was canceled due to an ice storm and I tried rebooking out of Chicago instead of hoping something might eventually leave out of Madison. After I got nowhere with the wonderfully helpful Travelocity agents, I just called American. They endorsed my ticket to United, and I was on my way. I only used Travelocity because they offered a ridiculous price for flight and hotel from Madison to Vegas. I haven't used them since. I’ve had a version of this issue with Travelocity before – when my flight was canceled due to an ice storm and I tried rebooking out of Chicago instead of hoping something might eventually leave out of Madison. After I got nowhere with the wonderfully helpful Travelocity agents, I just called American. They endorsed my ticket to United, and I was on my way. I only used Travelocity because they offered a ridiculous price for flight and hotel from Madison to Vegas. I haven’t used them since.

]]> By: Lucky Luck » tripso.com | Help! My online travel agent is AWOL http://www.consumertraveler.com/columns/help-my-online-travel-agent-is-awol/comment-page-1/#comment-13105 Lucky Luck » tripso.com | Help! My online travel agent is AWOL Thu, 18 Jun 2009 19:09:11 +0000 http://www.tripso.com/?p=15625#comment-13105 [...] original here:  tripso.com | Help! My online travel agent is AWOL This entry is filed under Travel. You can follow any responses to this entry through the RSS 2.0 [...] [...] original here:  tripso.com | Help! My online travel agent is AWOL This entry is filed under Travel. You can follow any responses to this entry through the RSS 2.0 [...]

]]> By: John M http://www.consumertraveler.com/columns/help-my-online-travel-agent-is-awol/comment-page-1/#comment-13101 John M Thu, 18 Jun 2009 17:32:53 +0000 http://www.tripso.com/?p=15625#comment-13101 A couple of things here Chris, your comment about using a professional travel agent is accurate, up to a point, you said "Sure, a human agent might charge a booking fee, and may not always have the lowest price". In my experience, Travelocity and the other online booking sites actually average higher prices than my travel agent. The reality is that sometimes one will be less expensive than the other and to imply otherwise is inaccurate. The second thing is doing an exchange online is not an easy thing and frequently requires the intervention of a human. Had Martha tried doing this online, without human intervention she would have been in even worse shape as she wouldn't know why her exchange wasn't working and never would have been able to complete her transaction. A couple of things here Chris, your comment about using a professional travel agent is accurate, up to a point, you said “Sure, a human agent might charge a booking fee, and may not always have the lowest price”. In my experience, Travelocity and the other online booking sites actually average higher prices than my travel agent. The reality is that sometimes one will be less expensive than the other and to imply otherwise is inaccurate.

The second thing is doing an exchange online is not an easy thing and frequently requires the intervention of a human. Had Martha tried doing this online, without human intervention she would have been in even worse shape as she wouldn’t know why her exchange wasn’t working and never would have been able to complete her transaction.

]]> By: DCTA http://www.consumertraveler.com/columns/help-my-online-travel-agent-is-awol/comment-page-1/#comment-13095 DCTA Thu, 18 Jun 2009 15:21:57 +0000 http://www.tripso.com/?p=15625#comment-13095 Just curious - could she have rebooked on-line using the "credit" from her cancelled ticket? I suspect not.... Just curious – could she have rebooked on-line using the “credit” from her cancelled ticket? I suspect not….

]]> By: tripso.com | Help! My online travel agent is AWOL http://www.consumertraveler.com/columns/help-my-online-travel-agent-is-awol/comment-page-1/#comment-13089 tripso.com | Help! My online travel agent is AWOL Thu, 18 Jun 2009 13:16:43 +0000 http://www.tripso.com/?p=15625#comment-13089 [...] the original here: tripso.com | Help! My online travel agent is AWOL June 18th, 2009 at 1:10 [...] [...] the original here: tripso.com | Help! My online travel agent is AWOL June 18th, 2009 at 1:10 [...]

]]> By: tripso.com | Help! My online travel agent is AWOL « Tips http://www.consumertraveler.com/columns/help-my-online-travel-agent-is-awol/comment-page-1/#comment-13088 tripso.com | Help! My online travel agent is AWOL « Tips Thu, 18 Jun 2009 12:50:21 +0000 http://www.tripso.com/?p=15625#comment-13088 [...] See th­e o­­riginal po­­st:  tr­i­ps­o.com­ | Help! M­y on­li­n­e tr­avel agen­... [...] [...] See th­e o­­riginal po­­st:  tr­i­ps­o.com­ | Help! M­y on­li­n­e tr­avel agen­… [...]

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